| Service | Status |
|---|
| giffgaff website & community login | ✅Available |
| Activations / SIM swaps | ⚠️Not available |
| Amending payment details, recurring goodybag and auto top up settings | ⚠️Not available |
| Adding credit / purchasing goodybags (via website & 43430) | ⚠️Not available |
| Phones - pay outright / loans / return or repair | ⚠️Not available |
| Transferring in & out of giffgaff | ⚠️Not available |
| Requesting & submitting a PAC / STAC code (via website, SMS & 43430) | ⚠️Not available |
| Recurring goodybags / auto top up (when already setup) | ✅Available |
| Calls, texts & data | ✅Available |
| Viewing the community (read only mode) | ✅Available |
| Number transfers and SIM swaps already in progress | ✅Available |
Summary
We experienced some unexpected issues with payment so we had to put the website on the outage server for a while until we resolved the issue. During that time members were not able to access the giffgaff and its services.
Most Recent Update – 02:20 Saturday 14th December 2019
Hello everyone,
We had some issues relating to payments made to giffgaff, this meant that members trying to update their payment info, topup or purchase goodybags would have issues doing so.
Because of this, we had to temporarily put our website into outage which would have meant some members would not have been able to log in and use the giffgaff services.
The team has worked on fixing the issue and our services should all now be up and running but will be monitoring things throughout the night and make sure everything keeps running smoothly.
For members that have brought a goodybag or tried to top up during this time and the payment has gone though, please give it a bit of time for the queue to catch up and the goodybags/top-ups be applied to the account. If you have tried to activate a SIM and do not see any change by the morning, please use this link to reach out to an agent and they can help sort this out for you.
We will make sure to let you know if we have any new information and again we thank you for your patience and sorry for any inconvenience caused.
Sandy and Roxy
Most Recent Update – 02:20 Saturday 14th December 2019
Hello everyone,
We had some issues relating to payments made to giffgaff, this meant that members trying to update their payment info, topup or purchase goodybags would have issues doing so.
Because of this, we had to temporarily put our website into outage which would have meant some members would not have been able to log in and use the giffgaff services.
The team has worked on fixing the issue and our services should all now be up and running but will be monitoring things throughout the night and make sure everything keeps running smoothly. We will make sure to let you know if we have any new information and again we thank you for your patience and sorry for any inconvenience caused.
Update – 01:23 Saturday 14th December 2019
Hello everyone,
The teams are working though a fix and they are now testing if we can bring the site back up slowly and start testing the services to see if they are working. Please know that there is a possibility for us to have to go in outage again so keep an eye on this thread to see the latest updates.
In the meantime, we would like to ask our members to please wait for confirmation that the services are up and running before making changes to your account or preforming any actions like topping up, activating a new sim or purchasing goodybags.
We are sorry for any inconvenience caused and thank you for being patient,
Roxy
Most Recent Update – 23:35 Friday 13th December 2019
Hi folks,
Earlier today we have had a few issues with members being able to get not being able access to our website. Members were seeing a maintenance message and were not able to log in to their member dashboard to manage their giffgaff accounts.
We have managed to do a work around to bring the site back up for a short time but we have had to take the site down again while we work on getting things moving again.
While we are working to get everything sorted, we would like to ask our members to please wait for confirmation that the services are up and running before making changes to your account or preforming any actions like topping up, activating a new sim or purchasing goodybags.
We are really sorry for any inconvenience caused and will keep you up to date here on the community.
Sandy
Update – 20:25 Friday 13th December 2019
Hi folks,
Due to some unforeseen circumstances beyond our control we have had to put the website on the outage server. This means that our members will have a limited website service with the above listed services being affected.
We will of course update this thread as more information becomes available. We are really sorry for any inconvenience.
Kara
