Hi tonight

farmergirl52

Hi tonight I wanted to put credit on my phone so added £10 only to be told it had failed and to try again , so I did , it went through , I then received a text saying I had added £20 credit , I am not happy , what can be done , I have already got issues in that I can't send mms , even though I have followed all the info i have been given , I am not happy !! Help.

natty88

farmergirl52

Agents as it's account related

please inquire with agents here

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/

allow up to a maximum of 24hrs for replies although usual time frame is 3to5 hrs

replies will show here when logged into your account

https://giffgaff.com/support/questions

Agents start work at 8am until 11pm daily

flaxvert

farmergirl52 Ensure you have data enabled on your phone to send MMS messages. What phone do you have so I can make sure you have the most up-to-date MMS settings.

farmergirl52

Thank you have sent message to agent .👌

stacey_law1

Hiya Im sorry to hear your having issues with an over payment of credit. I hope you managed to get in touch with one of our helpful agents it does take up to 24 hours for someone to get back to you so please don't worry replies will show up here. https://giffgaff.com/support/questions

farmergirl52

I have a Samsung galaxy A10 I followed all the instructions was given before but still no luck .