Mines the same I activated a 10 pound goody bag this morning and still not working
jadew36320 Hey there
Raise this with giffgaff agents here https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-balance-incorrect/form/ and they'll get that sorted out for you! There was an issue with the giffgaff website earlier today which resulted in some payments for credit/GoodyBags getting stalled, they are working through these and your GoodyBag may appear before an agent gets around to looking at it but cannot hurt to raise it with them. Good luck 😊👍
There was an update about the site going for an emergency outage, however it should work now.
Switch the phone OFF and ON and check the dashboard for the goodybag https://giffgaff.com/dashboard
Hiya try giving your phone a quick reboot as this normally helps if however it still isn't up and running I would message an agent who will be able to assist you further https://giffgaff.com/support/questions