barba75 Hi there and thanks for your question about the Payback payout timings for the last Payback period (June - November 2019). Here's the December payback payout timeline for your convenience:
- Wednesday 4th - Payback Calculations started
- Week of the 9th - Points Statement sent to members
- Sunday 15th - Payback selection closes as of 11:59pm. You will no longer be able to change your mind on how you get your Payback after this date.
- Monday 16th onwards - All Payback to begin being paid. This might take a few days for all Payback to process, as we process a lot of Payback every six months. In addition, sometimes there are unexpected delays or issues with some payments (such as someone's PayPal account being inactive). Please be patient with us if you don't receive your Payback immediately - we'll be looking out for these incidents and fixing them as we go.
- Early January - If you have a query about your Payback payment, you will be able to raise a case to the agents. Payback queries are not accepted before this date.
Please be sure to check this giffgaff Payback announcement for more information about the payback payout and for any updates on the payback timings.
If you haven’t done so already, please be sure to Choose Your Payment Method BEFORE 11.59pm on Sunday 15th December to avoid missing out on the Payback Payout for the last Payback period (as Payback can only be rolled-over onto the next payback period once before it’s lost).
You can choose one of 3 ways to get your Payback. Reap rewards as cash, credit or donate it to charity:
Cash: giffgaff will pay you via PayPal (so you'll need an active PayPal account). This option is only available if you've earned 1,000 Payback points or more.
Credit: giffgaff will automatically add credit to your giffgaff account at the end of each Payback period.
Charity donation: Your Payback will be donated to charity, and giffgaff will match it pound for pound. Please take a look at this giffgaff announcement for more information about the two charities chosen by giffgaff members - winners of the charity voting. The winning charities are Women's Aid and Ealing Churches Winter Night Shelter.
Please see giffgaff's Payback Article for full details and related links about Payback and how it works.