how do i get my money back? I was charged 5 times for the same bag
mayonne Hi for overcharging you need to speak to a giffgaff agent for refund issues and they will look into this for you
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/
mayonne you most likely got any overpayment as credit which you can ask for a refund just ask an agent make sure the moneys been taken from your bank account and does show on your giffgaff account just incase bank did not pay extra money in
Hiya because this is an account related issue and it's an over payment you will have to message one of our helpful agents who will be able to look into it further here is a link to help you https://giffgaff.com/support/questions
Hi, You can confirm what has been purchased in your Payment History: https://giffgaff.com/account If you think you're charged twice, you can contact an agent for a refund- https://giffgaff.com/support/ask/incorrect_balance
Hope that helps
@mayonne You’ll need to contact agents for any payment queries.
It can take 24 hours for a response, longer during busier times, but be assured they will respond with as much help and support as needed.
