Forgin call

ayman48409

As italy is a European country why can't I call there number on my goody bag allowance

persco

ayman48409 As italy is a European country why can't I call there number on my goody bag allowance

Hi @ayman48409 If you are in UK, it wouldn’t be classed as roaming which allows you to use your goodybag in EU/EEA countries.

Roaming is being able to use your phone outside the UK to make calls, receive texts and stay connected to your friends and family by sending and receiving data.

You will need airtime credit as international call charges apply. These are the charges

More details here https://giffgaff.com/international

netfax

ayman48409 Good Morning and thanks for your question. If you are in the UK and want to call or text international numbers (i.e. an Italian number), you'll need to add top-up credit to your account so that you can stay connected.

Making an international call and sending texts abroad from the UK isn't included in any of giffgaff’s goodybag plans. All international calls are charged and billed on a per minute basis.

Please take a look at giffgaff’s International Calling Page for current international calls and texts pricing. Search for the country you are calling, via the search box to view pricing.

Thanks.

danielallis112

You can use your goodybag if you were in a selected roaming zone to call the UK

annadeville

@ayman48409

To call from UK to any European country, you would need balance to do that https://giffgaff.com/top-up

When in Europe, to call from a UK giffgaff number to a European number within that country, it would taken from your goodybag.

andyxhill

Hi you will need airtime credit 3p/min