giffgaff/RateSetter loan

kostas_gkanidis

Hi,
I applied for a loan with RateSetter. I've received the relevant email that says my application is approved, but when I click the "Purchase Your Phone" button I get this message:

Details not found. We couldn't find your details to complete your loan application. Please re-enter your info to start a new application.

I also checked my order history from my giffgaff account and although the deposit is been paid from my bank already, the status still says "processing". When go to "My Loans" and then to "Manage my repayments it redirects me to this page:
https://giffgaff.com/gameplan/landing/closure

Please provide some help, as it's very confusing to me.

johnrooney80

May be glitchy, I'd message an Agent to Query, as there's been a few with this problem

https://support2.giffgaff.com/app/ask/Phones/Buying-a-phone/form/

Reply will be here ⤵️

Http://giffgaff.com/support/questions
kostas_gkanidis

I'll flag an ed to investigate for you too, Agent link2Follow 👍

persco

kostas_gkanidis are you logging into the right account you used for the application? Doublecheck that in case your phone or browser is remembering another account login details.

Basically When you are able to access the phones page again, you need to select the same phone and specs and input same details you used to initially apply as any slight difference will cause a decline and another credit check so beware of that.

If still no luck, get the agents to give you a hand

Log into here
https://support2.giffgaff.com/app/ask/Phones/Buying-a-phone/form/

Give the agents enough information in the box to avoid any delays. They will respond within 24hrs.
Check for reply from agents using link below
https://giffgaff.com/support/questions

Hope this helps.

dez_d

Good morning kostas_gkanidis
Sorry to hear about the situation you are in. I've just sent over a message with some advice. Can you respond when you are able to - https://community.giffgaff.com/u/kostas_gkanidis/byobu

Dez

headcases

kostas_gkanidis try clearing your browser cache and try again

kostas_gkanidis

persco hi,
yeah I’m sure I used the same details as there isn’t any other account registered apart from mine.
The thing is, I already paid the deposit after I applied for the loan, If I apply again though, wouldn’t that effect the deposit that’s already been paid?

persco

kostas_gkanidis So if you manage to gain access through link ratesetter sent and apply again second time with same details, it won’t take another deposit. It confusing but that’s how it works.

My worry is you not getting the right landing page to go through selecting phone again so raise a ticket with the agents.

kostas_gkanidis

persco I'm not too sure about that, it seems I will have to pay another deposit
if I do that again.

danielallis112

I'd suggest contacting an agent here https://support2.giffgaff.com/app/ask/Phones/Buying-a-phone/form/

My app has been glitchy today so maybe its just giffgaff? 😕

persco

kostas_gkanidis see above post by Dez.

I went through the same thing second time but no money was taken. It’s just all confusing