Evening giffgaffers,
The Christmas countdown has officially started once again and we've got some important information for members who may need to raise an agent case during the festive period.
Our superb agents (aka giffgaff elves) will be working all the way through the festive period this year making sure our members cases are answered as quickly as possible. Below you will find our agents availability during the holiday period. Members may raise a case at anytime with our agents however our agents will only be able to respond to members cases between the hours shown below.
| Day / Date | Our Agents Availability |
|---|
| Thursday 19th December 2019 | 8am - 11pm |
| Friday 20th December 2019 | 8am - 11pm |
| Saturday 21st December 2019 | 8am - 11pm |
| Sunday 22nd December 2019 | 8am - 11pm |
| Monday 23rd December 2019 | 8am - 11pm |
| Tuesday 24th December 2019 | 8am - 6pm |
| Wednesday 25th December 2019 | 8am - 6pm |
| Thursday 26th December 2019 | 8am - 11pm |
| Friday 27th December 2019 | 8am - 11pm |
| Saturday 28th December 2019 | 8am - 11pm |
| Sunday 29th December 2019 | 8am - 11pm |
| Monday 30th December 2019 | 8am - 11pm |
| Tuesday 31st December 2019 | 8am - 6pm |
| Wednesday 1st January 2020 | 8am - 6pm |
| Thursday 2nd January 2020 | 8am - 11pm |
| Friday 3rd January 2020 | 8am - 11pm |
Wishing all our members a healthy, happy, and peaceful festive holiday.
Cheers
The giffgaff Community Team
