Agents availability during the festive period 2019/20

paul_d_

Evening giffgaffers,

The Christmas countdown has officially started once again and we've got some important information for members who may need to raise an agent case during the festive period.

Our superb agents (aka giffgaff elves) will be working all the way through the festive period this year making sure our members cases are answered as quickly as possible. Below you will find our agents availability during the holiday period. Members may raise a case at anytime with our agents however our agents will only be able to respond to members cases between the hours shown below.

Day / Date	Our Agents Availability
Thursday 19th December 2019	8am - 11pm
Friday 20th December 2019	8am - 11pm
Saturday 21st December 2019	8am - 11pm
Sunday 22nd December 2019	8am - 11pm
Monday 23rd December 2019	8am - 11pm
Tuesday 24th December 2019	8am - 6pm
Wednesday 25th December 2019	8am - 6pm
Thursday 26th December 2019	8am - 11pm
Friday 27th December 2019	8am - 11pm
Saturday 28th December 2019	8am - 11pm
Sunday 29th December 2019	8am - 11pm
Monday 30th December 2019	8am - 11pm
Tuesday 31st December 2019	8am - 6pm
Wednesday 1st January 2020	8am - 6pm
Thursday 2nd January 2020	8am - 11pm
Friday 3rd January 2020	8am - 11pm

Wishing all our members a healthy, happy, and peaceful festive holiday.

Cheers
The giffgaff Community Team

kathleen414

paul_d_ thank you Paul
This is really helpful

brulaw

paul_d_

Thanks for the info ( time table ) , the agents do a great job , here's wishing them a great Christmas 🎄 🎅👍

a1antman

paul_d_

Hi @paul_d_ ,

Thank you so much for the useful information and timetable, much appreciated. 🙂

Kind Regards

a1antman 🙂

m0dcm

paul_d_ Cheers for the update and oh boy Xmas Day and New Year's Day open for business to... The latter I can see a few with hangovers from the night before 😀

Have a good'un everyone, and let's make 2020 another good year for giffgaff and the Community!

Dave

richybhoy36

paul_d_ Thanks for that ! Good to see the agents will be online on Christmas day just like ourselves :-)

bole562

paul_d_ hi, i am new customer. How can I contact the agents?
thanks
bogdan

johnrooney80

paul_d_
Thanks giffgaff Team, Merry Xmas to y'all 🤸👋😊⛄🎅

netfax

paul_d_ Thank you very much for this valuable information, much appreciated. Wishing you a healthy, happy, and (hopefully) peaceful festive holiday too.

clikasarus

paul_d_
Thank you for the update Paul really helpful

bluemoonbaz

paul_d_ cheers for the information Paul.
Have a great holiday mate

caitlinc97

paul_d_ wishing my agents wouldn’t take so long to reply then 😭 missing iPhone in Xmas deliveries

charlixsparkles

You all work so hard <3

timwilliams25

Thanks for update. I do like the new kudos icons

tired16

Thank you for this!

paul_d_

richybhoy36

Including me 🙂

Paul.

tazzy19

paul_d_
But will you get double/triple time and time off in lieu ?

richybhoy36

paul_d_ Good stuff , I'm always on at Xmas! Just becoz it's the festive period doesn't mean that the problems won't be there !

hdavey17

@paul_d_ Wow that’s some dedication.

angelfzpz

johnrooney80 thank you giffgaff team

_kara_

I hope everyone had a lovely New Year.