Agents availability during the festive period 2019/20

Evening giffgaffers, The Christmas countdown has officially started once again and we've got some important information for members who may need to raise an...

paul_d_ · 2019-12-18T17:22:19+00:00

Evening giffgaffers, The Christmas countdown has officially started once again and we've got some important information for members who may need to raise an...

Agents availability during the festive period 2019/20

timwilliams25

Thanks for update. I do like the new kudos icons

tired16

Thank you for this!

m0dcm

paul_d_ Cheers for the update and oh boy Xmas Day and New Year's Day open for business to... The latter I can see a few with hangovers from the night before 😀

Have a good'un everyone, and let's make 2020 another good year for giffgaff and the Community!

Dave

richybhoy36

paul_d_ Thanks for that ! Good to see the agents will be online on Christmas day just like ourselves :-)

paul_d_

richybhoy36

Including me 🙂

Paul.

tazzy19

paul_d_
But will you get double/triple time and time off in lieu ?

richybhoy36

paul_d_ Good stuff , I'm always on at Xmas! Just becoz it's the festive period doesn't mean that the problems won't be there !

hdavey17

@paul_d_ Wow that’s some dedication.

johnrooney80

paul_d_
Thanks giffgaff Team, Merry Xmas to y'all 🤸👋😊⛄🎅

angelfzpz

johnrooney80 thank you giffgaff team

netfax

paul_d_ Thank you very much for this valuable information, much appreciated. Wishing you a healthy, happy, and (hopefully) peaceful festive holiday too.

clikasarus

paul_d_
Thank you for the update Paul really helpful

bluemoonbaz

paul_d_ cheers for the information Paul.
Have a great holiday mate

techiebloke

I'd give them Christmas and Boxing Day off.

🙂

harrrrrry

techiebloke I'd give them Christmas and Boxing Day off.

That wouldn't work. Christmas Day and Boxing Day could well be one of the heaviest days of the year for problems, bearing in mind that people give presents on those days, and some of them will be phones that are just as likely to need agent action as any other day of the year.

techiebloke

harrrrrry All the more reason too, people are way too obsessed with mobiles IMHO.

harrrrrry

OK, but that would mean the agents would start work on Friday with a very heavy backlog to wade through, which would in turn mean that many new problems submitted on Friday would not be dealt with in the next 24 hours.

angelfzpz

Thanks for the information
Is understandable and everyone deserve some holidays and family time
Enjoy

_kara_

I hope everyone had a lovely New Year.