New £25 voucher and more

riikka_gg

Hi everyone! Some good news ahead of Christmas for those of you who use vouchers:

You can now buy a £25 voucher, which means that no matter what goodybag you get, you’ll be able to get a voucher to cover the full amount, and convert the voucher straight into a goodybag. No more faffing around with multiple vouchers just to buy one thing, and no more losing credit from one voucher while trying to redeem another (which is one of the causes of the so-called ‘penny glitch’).

You’ll be able to buy the new £25 voucher from any Paypoint, Payzone or e-Pay partner - wherever you currently get your vouchers. Some places, like corner shops, will already have these vouchers available, but for some bigger retailers, they may only be available in early 2020.

We’re also trialling £30 and £50 vouchers, for those of you who want to get enough for a couple of months in advance. At the moment, these are only available at Paypoint locations, but we’ll be keeping a close eye on sales, and if they do well, we may be able to roll them out to other locations too.

Enjoy,
Riikka
(one of the product designers at giffgaff)

p7dwy

riikka_gg

riikka_gg Great Idea 🙂 Would make great gifts too 👍

shabazmoqsud

riikka_gg this is great for those that need it.

delly105

riikka_gg sound good to me x

sha_shah1

riikka_gg
Thanks for information .sound good don't need to buy two voucher for 25 goodybag

endorphin

riikka_gg no matter what goodybag you get, you’ll be able to get a voucher to cover the full amount, and convert the voucher straight into a goodybag.

So if people used a £10 voucher to directly buy either a £6 or £8 goodybag, or a £15 voucher to buy the £12 goodybag I presume the change would go to their credit balance?

jaymailsays

riikka_gg You can now buy a £25 voucher

Not before time but very welcome!

Is it really working?
Is this member's experience typical?

"bought a £50 voucher without knowing the limit was £30, so when I tried to use it, it said its invalid. What can I do to solve this issue"
https://community.giffgaff.com/d/33050547-50-voucher

jfc1951

riikka_gg

Great news about the £25 voucher.

But it's not just those using vouchers for a £25 goodybag who top-up credit first then go to buy a goodybag. As per H&S threads, many, unnecessarily, take this route.

Hopefully folk will get to realise that buying a goodybag directly when redeeming a voucher is the best method.

Now I am left wondering how best that message may be got across.

bluemoonbaz

riikka_gg thats great news for the members

elli87

riikka_gg Awesome news.Thanks for information

sally2000

riikka_gg
I live that you are talking about larger vouchers ..
Hopefully, we will soon be able to buy goody bags up to £50. .
I would definitely but a £30 one, once in a while...
Although, the 40gb for £20 is an incredible offer...

cloughey

riikka_gg
Great news, if I had known sooner I may have got one or two as Christmas gifts.

mcilwraith

riikka_gg good news. i will stick to my £10 ones 😄

charlixsparkles

riikka_gg what a fantastic addition. Thank you 🙂

chand311

riikka_gg good to hear that.

dtuxcomp

riikka_gg That's great to hear, TBH I just assumed there already was a £25 one but I've never needed to buy one. I keep some spare airtime on my account then buy whatever voucher is needed to round it up for my next goodybag 🙂

gloriousiam

riikka_gg great idea, and for how long it will be valid please?

ijustcantdoit

riikka_gg
Great to see giffgaff coming into line with others and makes it much easier for the members

clikasarus

riikka_gg
That’s fantastic news for those members you do wish to purchase bigger vouchers well done giffgaff 👍🏻

peterhall0012

riikka_gg wow that's awesome

amerj21

riikka_gg good idea! Although i feel that you should add a FIVE pounds voucher too. Much love xx❤

wedgington

riikka_gg can only be a good thing if it cuts down on the penny glitch's as you say 👍 thanks for updating.

jpwrr17

riikka_gg thanks for that info 🙂

ma2013

riikka_gg
That's great, more use for member's of giffgaff who choose to buy vouchers, I like it! Thanks again giffgaff! 😊📱😀

ryanchen6

riikka_gg yeah! Thanks for the update. Merry Christmas

sophiejam92

riikka_gg

£30 and £50 pound vouchers....... Wow things are going up in the world.....

Money money money 🤔🙄

sjgillam

riikka_gg
Dear Riikka
The £50 voucher DID NOT work for me and I am currently awaiting money back.

shanw20

riikka_gg
Hello, can I buy the £6 top up voucher or £8 top up voucher for giffgaff or is that not out yet?

shabazmoqsud

riikka_gg i am going on holiday to Pakistan on 1st January 2020 and its cheaper to get a local sim but you have show your passport and id card and tell the vendor the duration of your stay and that all takes time, so i will get a £25 topup voucher and add credit as i cant use a goodybag.

rosenzz

riikka_gg
Great news thanks saves more hassle when buying the largest Goodybags

alantony1

riikka_gg Hi when you order the free sim cards after ordering them it takes you to the buy a goodybag they are still showing the old prices i.e. 5 pound goodybag and so on just wanted to let you know. Alan

fabiyes

riikka_gg wonderful idea

sharo03282

riikka_gg thanks for the information

david14747

riikka_gg thank you great idea it will go a long way in been able to purchasing the twenty fine pound goodiebag thanks

mrbergstrom1967

Good Morning @riikka_gg

Thank you for the info that is useful to know.

johnrooney80

Still shame there's no 5er vouchers, as not everyone has 25-50 quid in these tight times.

shabazmoqsud

johnrooney80 but is there a need for a £5 voucher given that the £5 goodybag is no more

eela026

johnrooney80 £50? What's that?

johnrooney80

shabazmoqsud
Yes, as although it's great you can queue multiple Goodybag, and have 25 quid vouchers, for MMS, and emergency calls should your Goodybag run out of minz or texts early ( limited ones ) a 5 quid add would be SOOPERER DOOPERER. But, as you can add 30quid voucher, guess that's equal to it, as you could use 25 for Always on, and have 5er for MMS.

kim_x

shabazmoqsud For those really up against it, £5 would at least get them some service via Pay as You Go rates. But I agree, the case for it isn’t as great as it once was.

shabazmoqsud

johnrooney80 good point

formulaone

Awesome! 🙂

riikka_gg

endorphin

So if people used a £10 voucher to directly buy either a £6 or £8 goodybag, or a £15 voucher to buy the £12 goodybag I presume the change would go to their credit balance?

Yes, this is how it works.

riikka_gg

jaymailsays

Is it really working?
Is this member's experience typical?

"bought a £50 voucher without knowing the limit was £30, so when I tried to use it, it said its invalid. What can I do to solve this issue"
https://community.giffgaff.com/d/33050547-50-voucher

Hey there, I know that the new vouchers have been tested and £50, £30 and £25 vouchers have been redeemed successfully this month. But I'll ask around to see if there's a possibility that something might not be working. Thanks for highlighting this!

bernienatch

riikka_gg that's what I used to do before each month. Top up, buy a bag and keep some credit for MMS, but I also have WApp as a back up for MMS.

riikka_gg

jfc1951

But it's not just those using vouchers for a £25 goodybag who top-up credit first then go to buy a goodybag. As per H&S threads, many, unnecessarily, take this route.

Hopefully folk will get to realise that buying a goodybag directly when redeeming a voucher is the best method.

Hi, you are absolutely right that this alone doesn't solve the issue.

We've actually done a few other things this year to encourage members to buy goodybags directly without adding credit first. One of the most successful changes has been made on the voucher page, where we are now asking members to choose between credit and goodybag before redeeming their voucher.

This has had a significant positive impact on the amount of direct vs. indirect goodybag purchases as well as agent cases raised around this topic – and hopefully it has also made life easier for many members, as they have learned to buy their goodybag in just one step instead of two.

victo84165

jfc1951
New giffgaff members are better doing it that way so they can use their free £5 new member credit towards the cost of a goody bag.

jaymailsays

riikka_gg Thanks for highlighting this!

Pleasure. Glad to know you are investigating.

harrrrrry

riikka_gg I know that the new vouchers have been tested and £50, £30 and £25 vouchers have been redeemed successfully this month

I've referred a couple of cases where £50 vouchers failed to @dez_d who has been investigating and was having discussions with staff concerned, so you should probably tie up with him.

Offhand I don't remember whether these were the same members that have been mentioned in this thread, but it did not help that the £50 vouchers had not been pre-announced and we initially suspected that these were not giffgaff or o2 vouchers.

Just a guess, but you will remember that there were some problems buying goodybags a few days ago. I'm thinking that maybe system software had to be rolled back to reinstate working order -- which might have inadvertantly undone the ability to cash larger vouchers.

gizmo420

riikka_gg

Good clear info and good to know 😀

Still a shame giffgaff do not sell £5 ones tho