Although for the last few years I've limited my time spent helping other members to Twitter,I still browse H&S here in the community a few times a day to see if any new problems have cropped up and what the solutions may be to them and whenever I open a help thread about EU roaming there will just about always be at least one reply containing information something like this:-
"You can only use your goodybag in the EU for 63 days in a 4 month period"
Now this particular giffgaff myth is 100% wrong because no UK/EU network is allowed to set a fixed limit on how long customers can Roam Like At Home in other EU countries,the truth is that networks can only enforce their FUP if a users time spent roaming AND their usage while roaming exceeds their time and usage in their home country in any 4 month period,and even if a customer does reach both of those limits they must then be given an extra 14 days to return to their home country before the FUP is enforced.For confirmation of how the regulations work see section 17 of the regulators FAQs page here:-
So for instance,if a member uses their phone less in another EU country than they do at home because they might have a dual sim phone and use a local sim while they're there,there's every chance they could RLAH for almost all of a rolling 4 month period and even if they did reach giffgaff's FUP they'd still have to be given an extra 14 days roaming.
I think it's important that this particular myth is laid to rest for a variety of reasons including.
1,members are regularly being given incorrect information to help requests about EU roaming.
2,whenever this myth is quoted the helper is in effect saying to the world that giffgaff are acting illegally and breaking both UK and EU law.
So where does this myth come from?In an effort to find out I've been through the current help hub articles,the now archived KB articles,giffgaff's T&Cs and the page explaining their EU roaming FUP and nowhere is there any mention of a fixed limit so can anyone tell me where this particular myth was born please?