| Service | Status |
|---|
| Access to giffgaff.com | ✅ Available |
| Access to Labs | ✅Available |
| Requesting PAC via texting 65075 | ✅Available |
| Access to giffgaff community | ✅Available |
| Access to the Help Hub | ✅Available |
| Access to the giffgaff blog | ✅Available |
| Applying for a handset loan | ✅Available |
Summary
We became aware of a recent issue affecting access to the giffgaff community as well as the Help Hub tonight and requested a PAC via text message. Access to the main website, agent section and Labs was not affected.
Most Recent Update - 21:13 - 9th January 2020
Evening everyone
Thank you for your patience with us on these issues. They are all now resolved, and I will be popping up a new Service Issue thread with regards to the image issue some members are currently facing.
This new service issue can be found here
Cheers
Guy
Most Recent Update - 19:20 - 9th January 2020
Evening everyone
We recently became aware of an issue affected members access to the giffgaff community, as well as the Help Hub and requesting a PAC via texting 65075. This issue has not affected members access to their dashboard, asking the agents a message or checking for agent messages or requesting a PAC through a dashboard or dialling 43431.
The team have now investigated this issue and restored access to both affected areas. We will continue to monitor things whilst the team fully investigate what might have caused this.
Thank you for your patience and sorry inconvenience this may have caused.
Cheers,
Guy
Update - 20:22 - 9th January 2020
Evening Folks
The team has managed to resolve the issues with accessing the giffgaff community, blogs, Help Hub and also applying for a handset loan which had also been affected. We will continue to monitor these throughout the night.
Applying for a PAC through 65075 is currently still unavailable and is being investigated. Members can still request a PAC by dialing 43431 and following the prompts, as well as applying through their dashboard here.
Cheers
Guy
Update - 21:13 - 9th January 2020
Evening everyone
Thank you for your patience with us on these issues. They are all now resolved, and I will be popping up a new Service Issue thread with regards to the image issue some members are currently facing.
This new service issue can be found here
Cheers
Guy
