Resolved - An Issue with iPhone XR - The giffgaff community

Resolved - An Issue with iPhone XR

h_henna

Hi folks,

We wanted to share an update on an issue that may be affecting some iPhone XR users.

Apple and O2 are aware of an intermittent fault on a limited number of Apple XR devices. Apple is working on a resolution and we expect a software upgrade shortly.

As a temporary solution please turn the device off and on to restore signal.

We'll keep you updated as and when possible.

bluemoonbaz

Thanks for information h_henna
We can keep the members needing assistance updated now

kathleen414

h_henna thanks 🤗☝️

stephenpperry

h_henna I hope that people with XRs get some renumeration for the issues they’ve been forced to have!

jovillevaz

h_henna please fix this asap. its been 3 months now.

paulpp57

h_henna thanks but just about reached my patience level thinking of returning phone shame I’ve been with giffgaff years

soanseyyy

h_henna Has this been resolved? I am still experiencing problems where I have to reboot my phone around 3 times a day due to loss of signal and it's getting rather frustrating...

alexmccarthy1212

h_henna do they know the source of the problem

digit2

Thank you for the update, as an XR owner I’ve suffered intermittent problems.

valeriaimp

Thank you. 😊 It is very annoying...somedays I have to switch my phone off and on like 5-7 times per day. Hope this will be resolved soon x

bradleymcooper

Hi all,
I have this issue with the iPhone 11- however when using a non-apple device- reception is far better. I also switched from Vodafone- where the issue was worse. I can't make calls- currently,I get call failed, when I can make a call, I get cut off. So I am moving over to EE- see if that's any better- shame I liked giffgaff.

mickey_red

I am suffering daily problems, strangely only when at work.

jovillevaz

mickey_red same here, only at work.

jovillevaz

I’m facing this issue since 17th October 2019. Wonder why I am still with giffgaff. Anyways as a temporary fix you can switch the network mode from 4G to 3G. This works for me.

fokereke

jovillevaz Thanks for that tip. After rebooting my phone and switching to 3G, my signal hasn't dropped in almost 24 hours. Fingers crossed this isn't just a fluke!

bradleymcooper

stephenpperry And iPhone 11 users.

woodyuk

stephenpperry that would be for those people to take up with Apple who admitted this week that the problem is theirs in the shape of a software fault with the XR that they're hoping to cure soon with an update.

This BBC news article has the details:-

https://www.bbc.co.uk/news/technology-51008775

bradleymcooper

Tried that- 3G trick- still the same.

jovillevaz

bradleymcooper oh no, really hope they fix it soon. I’ve had enough at this point. I have about 2 weeks left for my pack to expire. If not sorted, I’m jumping network provider.

dusty_bottoms

Thanks for this thread , same problem , I have literally tried everything, been left thinking it was handset, was about to take phone back until I read people were doing this and the new handsets were the same. It’s been going on for months, it only drops when I’m not on WiFi , it drops everyday 2 or 3 times , at the moment I’m looking at other providers , shame as I’m happy with giffgaff and this isn’t their fault but I need a working phone 😕

stephenpperry

woodyuk Apple should just give them all some money. They screwed up and they admitted it. Give everyone what they deserve.

mickey_red

I enquired about exchanging my phone but got quoted the T&Cs in response, fair enough, I am looking to [reluctantly] jump ship. Not o2 for obvious reasons.

jovillevaz

fokereke glad it worked for you. Some others have mentioned this method didn’t work. Works for me. Apple or giffgaff should have officially mentioned to try this method as a temporary fix.

h_henna

Hey folks,

Just checking in to quickly update you all, as @jovillevaz mentioned a new software update from Apple 13.3.1 is now available, so please download it via Settings > General > Software update.

Cheers,
Henna x