Resolved - An Issue with iPhone XR - The giffgaff community

Hi folks, We wanted to share an update on an issue that may be affecting some iPhone XR users. Apple and O2 are aware of an intermittent fault on a limit...

h_henna · 2020-01-10T15:20:49+00:00

Hi folks, We wanted to share an update on an issue that may be affecting some iPhone XR users. Apple and O2 are aware of an intermittent fault on a limit...

Resolved - An Issue with iPhone XR

bradleymcooper

stephenpperry And iPhone 11 users.

jovillevaz

bradleymcooper oh no, really hope they fix it soon. I’ve had enough at this point. I have about 2 weeks left for my pack to expire. If not sorted, I’m jumping network provider.

dusty_bottoms

Thanks for this thread , same problem , I have literally tried everything, been left thinking it was handset, was about to take phone back until I read people were doing this and the new handsets were the same. It’s been going on for months, it only drops when I’m not on WiFi , it drops everyday 2 or 3 times , at the moment I’m looking at other providers , shame as I’m happy with giffgaff and this isn’t their fault but I need a working phone 😕

woodyuk

stephenpperry that would be for those people to take up with Apple who admitted this week that the problem is theirs in the shape of a software fault with the XR that they're hoping to cure soon with an update.

This BBC news article has the details:-

https://www.bbc.co.uk/news/technology-51008775

stephenpperry

woodyuk Apple should just give them all some money. They screwed up and they admitted it. Give everyone what they deserve.

jovillevaz

h_henna please fix this asap. its been 3 months now.

mickey_red

I enquired about exchanging my phone but got quoted the T&Cs in response, fair enough, I am looking to [reluctantly] jump ship. Not o2 for obvious reasons.

fokereke

jovillevaz Thanks for that tip. After rebooting my phone and switching to 3G, my signal hasn't dropped in almost 24 hours. Fingers crossed this isn't just a fluke!

jovillevaz

fokereke glad it worked for you. Some others have mentioned this method didn’t work. Works for me. Apple or giffgaff should have officially mentioned to try this method as a temporary fix.

fordybee

I have also had this issue with my XR on and off for 2-3 months. It’s an issue with the O2 network apparently. I’ve just had to reboot my phone 4 times in an hour. Grrrr.

cestephanou

Is this now sorted? Mine hasn’t done it for a couple weeks but did it all the time when I first got the handset.

jovillevaz

cestephanou still not fixed.

nigelbrooks

jovillevaz

And it won't be until Apple release a patch to correct the problem they created.

pw6049

Thanks for the update

cliffgaff

My Mum’s iPhone XR is also having this issue. We can re-establish signal by powering off and on again. I hope this will be resolved ASAP.

jovillevaz

I have installed iOS 13.3.1 beta 2 on my iPhone XR and so far no issues with the signal. Signal seems weak but it isn’t dropping out at least. Looks like it is fixed finally. All you need to do now is wait for Apple to push the official iOS 13.3.1 update. Do not install betas unless you know what you are doing. From the looks of it, I feel the official update will be out 21st January. Fingers crossed.

cliffgaff

jovillevaz That’s good news. I’ll hold off enrolling Mum’s XR in the beta programme if the update is out in a few days.
Do you know if Apple have mentioned a fix in any change logs for the latest beta? Mum’s phone dropped signal again yesterday, seems to happen pretty much every other day.

jovillevaz

I had reported this issue directly to Apple on 28th November 2019, Apple could not fix it. Here’s my screenshot.

jovillevaz

cliffgaff
There are no release notes for this software update.
mine used to drop signal 7-8 times a day.
hopefully the official ios 13.3.1 will be out this week.
im not facing the signal issue any more with iOS 13.3.1 beta 2.

paulpp57

h_henna thanks but just about reached my patience level thinking of returning phone shame I’ve been with giffgaff years

jovillevaz

paulpp57 next iOS update will fix it.

endorphin

paulpp57 shame I’ve been with giffgaff years

Hmm, you can't really blame giffgaff for a fault with an iPhone, I'm sure giffgaff would have sold those phones in good faith. Apple have admitted there's a problem and are rolling out a fix.

h_henna

Hey folks,

Just checking in to quickly update you all, as @jovillevaz mentioned a new software update from Apple 13.3.1 is now available, so please download it via Settings > General > Software update.

Cheers,
Henna x