While helping a member in H&S recently, I had a look at the T&Cs section 13.3 (right to disconnect), and I realised that as currently stated, it's a bit ambiguous:
13.3. Your SIM Card will be disconnected unless, at least once every six months, your Account is used to:
a) make at least one call, SMS or MMS to another number (not including calls to emergency services or Member Services);
b) make at least one connection to the Internet;
c) make at least one airtime credit or Bundle purchase
I suggest an update to include the word or between clauses a), b), & c), so that it reads:
13.3. Your SIM Card will be disconnected unless, at least once every six months, your Account is used to:
a) make at least one call, SMS or MMS to another number (not including calls to emergency services or Member Services);
or
b) make at least one connection to the Internet;
or
c) make at least one airtime credit or Bundle purchase
Perhaps there should also be an addition to clause c) that makes clear that a Bundle purchase must be with new money, i.e. with a bank card or PayPal account, not from airtime credit.
While we're on the subject of clarification, I think it might help reduce the confusion that some members have about goodybags if there was consistency throughout the site over the tem "goodybag". At the moment, the terms "goodybag", "bundle", and "plan" seem to be scattered around randomly. I'm sure that some members, especially those whose first language isn't English, would find a bit more consistency helpful. It might even help to reduce the incidence of people topping up with airtime credit, thinking that they're buying a goodybag, and so reduce the workload on H&S and agents.
Cheers!
