| Service | Status |
|---|
| giffgaff community login | ✅Available |
| Viewing the community (read only mode) | ✅Available |
| giffgaff dashboard login | ✅Available |
| Activations / SIM swaps | ✅Available |
| Amending payment details, recurring goodybag and auto top up settings | ✅Available |
| Adding credit / purchasing goodybags (via dashboard @ 43430) | ✅Available |
| Phones - pay outright / loans / return or repair | ✅Available |
| Transferring in & out of giffgaff | ✅Available |
| Requesting & submitting a PAC / STAC code (via website, SMS &43431) | ✅Available |
| Calls, texts & data | ✅Available |
| Recurring goodybags / auto top up (when already setup) | ✅Available |
| Number transfers and SIM swaps already in progress | ✅Available |
Summary
We going to be doing an update to the Community Platform early tomorrow morning (Tuesday 14th of January) - we expect that this will last for no more than two hours between 02:00am and 04:00am. Sorry for any inconvenience this may cause and thank you for your patience as we get this completed.
Most Recent Update – Tuesday 14th January 10:30am
Hi folks,
We had a small outage on the community during the early hours of the morning (between 02:00am and 04:00am, Tuesday 14th January) so we could complete some upgrades to the platform.
This has now been completed without a hitch and all is working as it should be. Sorry for any inconvenience this may have caused and thanks for your patience and understanding.
Cheers,
Sandy
Update History
Most Recent Update – Tuesday 14th January 10:30am
Hi folks,
We had a small outage on the community during the early hours of the morning (between 02:00am and 04:00am, Tuesday 14th January) so we could complete some upgrades to the platform.
This has now been completed without a hitch and all is working as it should be. Sorry for any inconvenience this may have caused and thanks for your patience and understanding.
Cheers,
Sandy
Update – Monday 13th January 09:30am
Hi folks,
Due to an update that we need to do on the Community Platform in the early hours of Tuesday 14th of January between 02:00am and 04:00am (which we expect to last no more than two hours). This means that the Community will be unavailable between these times, with the above listed services being affected.
We will of course update this thread as more information becomes available. We are really sorry for the inconvenience and thank you for bearing with us while we get this completed.
