Payback Message needs changing

ray2

When chosing paypal for payback this message comes up

**_Got it. You've chosen cash to redeem your Payback points earned this Payback period. We'll process that in early December, and you will receive an email from PayPal at that point to confirm the transaction.

Remember, if you want to change your decision, you can. Just make a new selection before the end of November 2019 if you need to._**

This needs changing to "Early June" and" Make a selection before end of May"

@paul_d_ @alex_w @dez_d if you can pass it along to the team dealing with this 😄

dez_d

Thanks for highlighting and for the mention ray2
I think this one might have already been picked up if I'm not mistaken and @t_will might have more on that.

Edit

Dez

sharo03282

ray2 refresh the page and it should say june

stellamobile

ray2 turn on your Wi-Fi to update your page 😂😂😂

jason1973tess

ray2 yes it does need updating the message

delly105

Have you tried refreshing g your page..
My one says june x

ray2

delly105 No mine still says december,but hopefully has now changed 😄

(Edit mine has now been changed 😄 )

ray2

dez_d Thanks Dez for letting me know,as long as it's sorted all good 😄

r29ssy

checked mine and all sorted

revjonty

As title. The text on the payback selection pages hasn't been updated to reflect this payback period.

Also this page needs updating.

revjonty

Seriously. Isn't it about time that whoever has responsibility for updating this makes a note in their diary?
It is pretty predictable that the text needs updating every 6 months, yet it never is.

I would have thought such a predictable thing could even be automated with a script.

I do know that I was fully expecting to find the text out of date, as it is after every payback period. Does it really need someone to point it out?

revjonty

Sorry, I've just reported this same issue, somehow I missed this thread.
However I do need to report that it is still displaying the out of date info, as of about 10 minutes ago.

guy_ow

revjonty Thank's for flagging this again.

Could you try clearing your browser cache for me, as the dates are showing as "The points showing are those earned between 01 DEC 2019 and 31 MAY 2020." to me, so it might just be a case of your cache holding onto the old info.

Edit: it is still showing me the incorrect date upon selection though - which I believe as Dez has mentioned we are aware of and has been flagged for a change.

revjonty

guy_ow
It seems to have updated now, although I do find it odd that it would have been using a cached version, as I've definitely cleared cache since I last visited that page (approximately 6 months ago).

endorphin

guy_ow Edit: it is still showing me the incorrect date upon selection though - which I believe as Dez has mentioned we are aware of and has been flagged for a change.

Yes it's still showing 2019 for me after I have just selected my redemption method now. Note I always clear cookies and cache on browser close and hard refresing the page (CTRL+F5) still shows the wrong 2019 date.

guy_ow

revjonty If it was only changed on the site today, then the cache would of still potentially have been seeing the old dates still, despite recent cache clears. Ofcourse I could be completely wrong and the cache doesn't store that info. Glad it's updated for you now though, now on to getting the next set of changes done which hopefully the team are fully on 🙂

norffc

I just selected "credit" for my payback and it says I will get in December 2019 and I can change my preference before November 2019. Will it update in a bit or is this a glitch?

loyalistdan

norffc that has happened before.no need for panic

jaymailsays

norffc
Annoyingly it occurs each year on the first month but updates the following month.

harrrrrry

This is presumably the page that confirms your selection of a payback method, ie https://www.giffgaff.com/profile/choose-payback-method ?

I think that page has not yet been updated, because I'm getting that too even after a browser refresh and when accessing it from a browser that's not likely to have visited that page before.

persco

Am getting it here too so needs changing. Am sure it’s on one of the Ed’s to do list otherwise needs sorting to avoid confusion.

norffc

Looks like it is a manual process?! Hard work for the giffgaff staffers!