OnePlus 7 Pro calls diverting to voicemail

dmosmith

Hi all, I recently upgraded from a OnePlus 2 to a OnePlus 7 Pro. I transferred my SIM from old phone to new phone. The problem that I am having is that the vast majority of incoming calls to my number are diverting directly to voicemail. I've never had any issues with signal historically and I have tested in a number of different locations, I can see that I have a strong signal but even then calls divert straight to voicemail. Approx one in ten calls will get through so it's not as if this happens on every inbound call. It's frustrating to say the least and whilst I am loving the features of the new phone I am not living the inability to receive calls. The only thing that has changed is the phone so that suggests that it's the phone that's the issue. Any help would be appreciated. Thank you.

nigelbrooks

dmosmith

If you still have your OnePlus2 and the SIM functions normally in that then it really does point to the phone I'm afraid.

natty88

dmosmith try switching voicemail of and back on again here sometimes that will reset it

Here's a complete guide to voicemail Remember it costs 8p per call from top up credit or one minute from goody bags minutes number to call is 443 for giffgaff voicemail services
to activate voicemail number is 1616
to deactivated it number is 1626

https://community.giffgaff.com/t5/Using-giffgaff/Your-voicemail/ta-p/3521085#section3

If need to reset password text the word RESET to 802443

Also check you've no diverts enabled dial this into phones keypad and click send to cancel all diverts and it will switch of voicemail also So remember to switch back on again ##002#

dmosmith

nigelbrooks thank you, it does look that way but will see whether anyone else has any ideas.

dmosmith

natty88 thank you. I have removed all diverts and will see if that brings any improvement. Appreciate your help.