handset repair

islandeady65

I have a genius report from Apple re hardware problem with my phone that is less than 2 years old - does this entitle my phone to be repaired free of charge?

richybhoy36

islandeady65 Hi sorry but the handset is out of warranty you'd be best to take it to a local mobile repair shop and have them fix it instead of going to Apple who will charge you more !

islandeady65

Was told by Apple to contact giffgaff where I purchased my phone and have since sent it to giffgaff to be assessed they can fix it but at a cost but if I have a genius bar report from Apple do I still need to pay the fee? Phone is under 2 years old with only general wear and tear

wildwolf17

islandeady65

Was your handset brand new or refurbed

kathleen414

islandeady65 Was told by Apple to contact giffgaff where I purchased my phone and have since sent it to giffgaff to be assessed they can fix it but at a cost but if I have a genius bar report from Apple do I still need to pay the fee? Phone is under 2 years old with only general wear and tear

Warranty was only 1 year and giffgaff will repair but they will charge as you say , if the phone was new then apple may be your only option for a free repair or replacement.
giffgaff will not cover the fee