Cannot top up due to the account issue

jmich23

Hi i cannot top up my account due to the error message ,,we havent been able to process your request due to an issue with your giffgaff account. Please contact an agent on giffgaff.com". Anyone knows what the issue might be about?

sloz

jmich23
Hi, is your goodybag expiring tonight?

If so.. The error message doesn't indicate the real reason for the issue
its because you can't buy a goodybag after 10pm on the last day of your about to expire goodybag
(you can't buy a goodybag to queue after 9pm on the top up line)

You'll now need to wait till after midnight to buy a goodybag

Are you buying with a debit card or PayPal or your balance?

flaxvert

It could be a balance issue, or a bank account problem. A giffgaff agent can shed light on what the problem is and lift any block that may be in place on your account. Please contact them here https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Setting-up-or-changing-recurring-goodybags-or-auto-top-up/form/

jmich23

sloz Yes it is expiring tonight, paying by a debit card 🙂 Thank you for clarification!