I just selected "credit" for my payback and it says I will get in December 2019 and I can change my preference before November 2019. Will it update in a bit or is this a glitch?
norffc that has happened before.no need for panic
Annoyingly it occurs each year on the first month but updates the following month.
This is presumably the page that confirms your selection of a payback method, ie https://www.giffgaff.com/profile/choose-payback-method ?
I think that page has not yet been updated, because I'm getting that too even after a browser refresh and when accessing it from a browser that's not likely to have visited that page before.
Am getting it here too so needs changing. Am sure it’s on one of the Ed’s to do list otherwise needs sorting to avoid confusion.
Looks like it is a manual process?! Hard work for the giffgaff staffers!
The delay in updating seems regular, give them tine it will change soon.