dc_caton78 I think it is wrong that giffgaff have headed this thread with one thing, which may or may not be good news for some people, but then sneakily put at the end of the announcement the grossly over increased PAYG costs.
This should have been a separate thread as it deserves to be highlighted rather than stuck at the end of another 'good news' announcement. Not everyone who is only PAYG would necessarily choose to read a thread which talks about a goodybag increase so could easily miss the PAYG increases.
I am PAYG and these changes a bad news for us PAYG users and although I saw the email about the £6 goodybag changes, I had totally missed the bad news about the PAYG HUGE INCREASE in prices as it was sneaked in at the bottom until I started to read this thread.
I am PAYG as that is what giffgaff recommends to me due to my low usage. Most of what I use is an occasional bit of data when there is no wifi available, the odd text or very rarely call (due to the fact that I think the 15p is already excessive), but to be told that my occasional calls/texts usage is to go up to almost double whilst they are throwing extras at most of the higher priced goodybags is like a kick in the teeth.
I agree they are trying to get rid of PAYG customers, why else would they treat them so badly when everyone else seems to get so much better value for their money. You can get so much better value elsewhere as has been shown on various threads.
I may have considered buying the £6 goodybag had they increased the data allowance (which seems to be what a lot are saying on here) like they have done with all the other goodybags over the past year, but unlimited calls and texts are of no use whatsoever to me as I rarely use them. When I did buy a £6 goodybag last October for my holiday both giffgaff recommended and I realised it was a waste of my money due to my still low usage, and would still be a waste due to my lack of use. Only adding extra data to the £6 goodybag would make it worth my while buying and yet again that has still not happened and doesn't seem likely to in the near future.
I thought the changes to the £5 goodybag last year were bad enough, but it looks like giffgaff totally ignored the hundreds of pages of comments by unhappy low user members and decided to give them unlimited minutes, when what the majority actually wanted was more data.
Then has hit the PAYG users even more by grossly increasing our prices. Much as I like being a giffgaff customer there is a limit to what I will take from them. Yes again giffgaff has ignored all comments on this thread, it is like they post something and then ignore all responses.
I have a second phone on O2 which is 3p, 2p, 1p for calls, texts & data so why would I pay the ridiculous soon to be increased giffgaff PAYG prices??? I also had Sky trying to tempt me last with a monthly price that is much better package than the £6 goodybag offers so I have at least 2 choices.
So it looks like once my current credit has gone then so will I. Its been nice knowing you giffgaff, I have been a customer since Sept 2012, but every change made recently for the low end users seems to be for the worse and there is a limit to how many price increases they can put on us PAYG customers before we go for grasses greener as this is not the giffgaff I signed up for all those years ago.