dc_caton78 Thank you for the information. I just received this by email today.
It's good that you are increasing the £20 and £25 goodybags, but you are severely neglecting your low end users.
It's been stated time and time again that people on the £6 and £8 goodybags need more data, not more minutes. There are various 12 months and 30 day rolling SIMs that will outperform giffgaff.
Now you've virtually DOUBLED the Pay As You Go rates; how fair is that?! Quite a lot of users who are here, are on Pay As You Go, myself and my Dad included, because we don't need to use our phones a lot and/or our SIMs are spare/backup SIMs. These users will be the hardest by these changes.
Yet your email that you sent, suggests that this is an improvement, or a "makeover" - maybe you've not heard of the "if it ain't broke, don't fix it" saying? 40GB of data was fine enough anyways, and 80GB will just put more unnecessary strain on the network, slowing it down for everyone.
25p per minute and 10p per text is quite a lot, considering the other alternatives.
I will now have no choice but to get my Dad to use up his remaining credit, and port out to a Three UK SIM (who I will be recommending from now on), which has rates of: 3p per minute (over 8x cheaper than giffgaff), 2p per text (5x cheaper than giffgaff) and 1p per MB of data (5x cheaper than giffgaff).
I will be staying but only for the following two reasons:
a) Payback - sending a 10p text in order to get £££s of Payback every few months is still worthwhile for keeping giffgaff as a secondary SIM, instead of O2, Vodafone or another MVNO
b) Flexibility - whenever I actually use my phone, I use it mostly for data, not for calls and texts (especially as my giffgaff phone is a backup phone). Therefore, I choose my goodybag depending on my data requirements, and as such these changes will largely not affect me. It's also very rare for me to not use my phone for 6 months, so I won't get cut off.
Those two reasons are the only reasons why I am keeping with giffgaff as my O2 based provider; I need an O2 (or Vodafone) based provider in addition to my EE SIM to ensure the maximum possible phone coverage. My Dad doesn't use Payback, and he only ever uses the phone for calls and texts, hence he will be switching on 2/26/20.
For future reference, please think of ALL of your users before implementing radical changes and/or price hikes.