Notifications Link

kath72

When I click on a notification, on my notifications page, it does not take me to the post it’s related to. It goes to some random (variable) post in the same thread, usually several (often 20 or more) posts before the relevant one requiring scrolling to get to the reply to read it. This happens both with notifications of replies and for the notification of reactions.

I’m using the app in iPhone se

this should get fixed ... it’s irritating to say the least and means you can’t tell which if your posts in a thread has been reacted or replied to!

frenchielove

kath72 same happens here on my ipad, and I am not using the app.
There are still some blips aren't there?

allan1954

kath72 that happens to me as well

bobrobinson

kath72
Hiya i use this link and put it in my links bar and you get all the notifications.
https://community.giffgaff.com/notifications
Give it a try. All the best Bob

shabazmoqsud

kath72 ive just checked the same on different notifications i have some take me to my post, others dont for me its intermittent but yeah similar issues.

pw6049

kath72 it's the same for me

davidevans0000

kath72 that happens to me mostly in mega threads.

harrrrrry

kath72 this should get fixed ...

I agree ... its a bug that's fairly easy to understand (in two particular circumstances, at least):

if the notification is to a message that has been soft-deleted, then it jumps back to the beginning of a block of messages, which can be many days (or even months) old
if the notification is to one of the last messages in the thread and there aren't enough messages after the indexed message to fill the screen, it displays one or maybe more earlier posts above the correct message, instead of scrolling the correct message to the top of the screen and adding some blank space below it.

Akk of these problems also occur when jumping to what should have been the first unread message from the thread index, and that problem still exists in the preview currently being tested -- https://preview.community.giffgaff.com/d/45-oooh/69

wedgington

kath72 this also happens to me but a workaround is to go to a different thread then if you hit the post you want again it will go where you wanted it to 👍hope that makes sense .

kath72

Ok not just me so needs fixed!

kath72

bobrobinson
i have no issue finding my notifications ... if you read what I said you would see that it’s where they link to which is the issue

lufina

bobrobinson you’re ever so good at this malarkey 🤣🤣 I’ve came to you many times for info and I’ve no doubt I’ll be “knocking” on ur door again 🤣🤣

bobrobinson

kath72

Hiya i did read your post. And i had the same as you when clicking on the notification bell.
But using that link i dont get that problem. Bob

kath72

bobrobinson
that’s interesting because using that link to get to notifications doesn’t make any difference to me, clicking the notification still takes me to a random place in the thread that the notification is about rather than the post it is related to

kath72

harrrrrry neither of these reasons apply to the cases I’ve seen

no soft deleted posts and on my iPhone se you’re lucky to see the whole of a post, let alone a second one with the way it’s set up

disappointing to hear that it’s not fixed on the next preview site

ip633

Yes, I’m experiencing the same issue. This platform is really buggy at times, and it’s beginning to test my patience 🤔

dtuxcomp

If you go back to the notification and click / tap it again, it can sometimes solve the problem. I'm assuming it's just not managing to parse the whole thread quickly enough to find the right posts. Hopefully it'll be fixed sooner or later.

bobrobinson

lufina

lufina you’re ever so good at this malarkey 🤣🤣 I’ve came to you many times for info and I’ve no doubt I’ll be “knocking” on ur door again 🤣🤣

Awww thankyou so much.
And your most welcome to ask anytime All the best Bob 😄

andyrh68

I have a look at the time of the post and go hunting for it. Every time, the username has been deleted (?)