| Service | Status |
|---|
| Displaying goodybag balances on the dashboard | ✅ Restored |
| giffgaff website | ✅Available |
| giffgaff phone service | ✅Available |
Summary
We've now fixed an issue that affected displaying members' goodybag allowances on the giffgaff dashboard.
Resolved - 14:21, 03 Feb 2020
Hi folks, nice quick resolution on this one - you should be able to see your balances now, both on the site and in the app. If you can't, just try a quick refresh.
Thanks,
Will
Update History
Update - 14:15, 03 Feb 2020
Hi all, just a heads up, we've identified an issue with goodybag display that's cropped up this morning. If you've just bought a goodybag, then the allowances may show as zero on your dashboard, with the goodybag expiring as of today. Don't worry, you'll still be able to use your phone, and the minutes, texts and mobile data will have been applied to your account, we're just having trouble displaying them at the moment.
The teams already know why, and they're working on releasing a fix as soon as they can. Thanks for your patience while they work on it.
Will
Resolved - 14:21, 03 Feb 2020
Hi folks, nice quick resolution on this one - you should be able to see your balances now, both on the site and in the app. If you can't, just try a quick refresh.
Thanks,
Will
