After some hiccups with giffgaff after having not long been a member I was debating to switch provider. But as things improved I’ve came to really enjoy this community, and with the payback as an added bonus what’s not to love eh?
But for someone who has no interest in the community etc, and if smarty offer a great range of service within your area then clearly due to pricing, smarty from an ‘outsiders’ perspective would be the obvious choice to go for, even with the soon to be extra allowances for high end users here at giffgaff. In my opinion at least.
But I guess competition keeps you motivated to do better, so this will keep giffgaff on their toes no doubt and improve their services.