Sim swap

musabsaeed

Hi how long does a sim swap take pls? Already with giffgaff sim went faulty.
thank you

lmort57

There can be a delay when you do the SIM swap, so do it during a non-important time! It should be done and fully Activated again that day though, please remember SIM Swaps cannot be done between the hours of 9.30pm and 4.30am. Please be patient the SIM swap usually is completed in 30 minutes however, during busier periods it can take up to 24 hours to fully complete. It's a good idea you turn your mobile device off and on periodically to see if that helps.

richybhoy36

musabsaeed Hi might be best in help and support. Section .

musabsaeed

lmort57
hi my sim is still not working after performing a sim swap? The handset works fine with other sim so it can not be the handset? Please advise
my phone number is phone number removed for privacy

lmort57

richybhoy36 I've flagged this for H&S and it's been moved accordingly 🙂

musabsaeed

Thank you

flaxvert

musabsaeed Why did you need to perform a SIM swap? How do you know it was the SIM that was faulty?

musabsaeed

flaxvert had no service on phone couldn't send or receive messages or make or receive calls handset only worked on wifi. Tried another giffgaff and o2 sim in handset and it worked fine. So was to to do sim swap??

eddiehk6

musabsaeed

Did you go through the 'SIM swap' process?

Make sure you are logged in to the correct giffgaff account, then go here: https://www.giffgaff.com/profile/details#simswap

Your existing goodybag, credit, and original number will all get transferred to this new SIM.

Reboot your phone afterwards, and test the SIM in another unlocked device. Does it pick up signal?

flaxvert

musabsaeed You should have tried the SIM in another handset to rule out yours having an issue.
After you tried the other SIM did you then pop your giffgaff SIM back in your phone to test it again? (restarting the phone may have found a signal)

musabsaeed

flaxvert yes my handset works. My sim doesnt work in any unlocked handset??

sloz

musabsaeed
Hi, can you see your number, balance and goodybag here
Http://giffgaff.com/dashboard

Which phone do you have?
Do you see signal bars and a connection symbol
(3G, 4G, H, E, gprs)

From your phone keypad dial
Star 100 star 7 hash
And press call
Do the same with *100#
What word or words do you see on the phone screen?

What do you hear exactly when you call your number from another phone?

Do you have another unactivated giffgaff sim card?

flaxvert

musabsaeed yes my handset works. My sim doesnt work in any unlocked handset??

Is the new SIM showing a signal on your phone?

musabsaeed

flaxvert error performing request unknown error is displayed on screen. My phone says no service. Doesn't pick up a network but i have an o2 sim and that works fine in my phone. When the new sim arrived I received a txt from giffgaff welcoming me to the network then all again no service after

musabsaeed

When i call my number now It goes to giffgaff voicemail before it was like i had been disconnected just beeped twice

musabsaeed

I can now login to the dash board account

musabsaeed

I have an iphone x

sloz

musabsaeed
Try a reset of network settings
(be aware this will erase your saved wifi passwords, it won't erase or affect anything else)
Go to
Settings
General
Reset
And click reset network settings
The phone will switch off and restart automatically in a few minutes

If you don't have a spare sim, order a (free) one now
Http://giffgaff.com/orders/mgm
Or
obtain from a nearby store several stock them including Tesco, Sainsbury's and argos cost is a £1 or less

Before you perform the sim swap
Its important that you.....
Switch your phone off and remove your current sim and pop the new sim in

If you see a signal and see the words
"not active"
On the phone screen when you dial *100#
It should follow that a sim swap will fix the problem

Log into your my giffgaff page
Http://giffgaff.com/dashboard
Check you're in the correct account
(important if you have several accounts or manage accounts for others)

Then click here
Http://giffgaff.com/activate

Input the 6 digit activation code from the new sim in the box provided and
click the yellow activate your sim button

On the next page headed "SIM replacement "
click the yellow button
"yes I want to replace my sim"

On the next page headed "SIM replace"
click the yellow button
"yes I'm sure"

On the next page you'll be asked to input a code to complete the sim swap
(the code will be sent to the email registered on your giffgaff account)

Your new sim will usually start working within 30 minutes
(switch your phone off and on every 10 minutes or so)