| Service | Status |
|---|
| Ratesetter Loans | ✅Restored |
| Buying a Phone using a credit / debit card | ✅Available |
| Community access | ✅Available |
Summary
Our loan provider was performing some planned maintenance starting from 6 pm (11-02-2020) to 6 am (12-02-2020) which will mean that phone loans will be unavailable during this window. We can now confirm that the scheduled maintenance went through as planned & is now completed
Most Recent Update – 10:34 - 12th February 2020
Hi folks,
Our loan providers were performing some planned maintenance starting at 18:00 on the 11th February 2020 and completing approx at to 0600 12th February 2020 during this time loans were unavailable . We can now confirm that this planned maintenance went as scheduled and is now complete.
We would like to apologise for any inconvenience caused and thank members for their patience whilst this planned maintenance was carried out.
Paul.
Update History
Most Recent Update – 10:34 - 12th February 2020
Hi folks,
Our loan providers were performing some planned maintenance starting at 18:00 on the 11th February 2020 and completing approx at to 0600 12th February 2020 during this time loans were unavailable . We can now confirm that this planned maintenance went as scheduled and is now complete.
We would like to apologise for any inconvenience caused and thank members for their patience whilst this planned maintenance was carried out.
Paul.
Update – 08:09 - 11th February 2020
Hi folks,
Our loan provider RateSetter, are performing an upgrade across all its systems and services this evening. As such, phone loans will be unavailable for 12 hours, starting from 6 pm (11-02-2020) to 6 am (12-02-2020).
Any of our members wanting to purchase a phone via a loan will need to wait until the maintenance has been completed.
This will also affect members that have existing loans. Any members attempting to access Ratesetter from giffgaff.com will be presented with a Ratesetter maintenance notification page.
The Ratesetter customer service teams will also be unavailable during this period of maintenance.
We will of course keep you updated and when we know more we will let you all know.
Dez
