| Service | Status |
|---|
| Ability to merge threads (educators) | ✅ Restored |
| Changing a thread Tag (educators) | ✅ Available |
| Splitting a thread (educators) | ✅ Restored |
| Community access | ✅ Available |
Summary
On the 10th February 2020 at 11:54am the team encountered an issue which affected the ability of the educator team to merge members threads (where appropriate) , we can now confirmed that this issue has been resolved and our platform team continue to monitor for stability
Most Recent Update – 08:42 - 18th February 2020
Morning giffgaffers,
On the 10th February 2020 at 11:54am we experienced a significant slow down of the community when attempting to merge or split any community threads (for example, if a member posted on an older thread or if a member posted a duplicate thread for the same issue), members may have seen a "Loading" page or an error screen during this time.
As a precaution our Platform Team removed that functionality (from the educators tools) whilst they investigated this issue and to safeguard the stability of the community.
Our Platform team were able to restore the split thread function for the educators at approx 14:10pm on the 11th February 2020.
Our platform team has worked hard to identify the issue and resolve this and can confirm that our educator team now has the functionality back to merge threads (as appropriate). We are actively working through the backlog of merges and should be back to normal by the end of today.
We would like to thank our members for their continued patience whilst we investigated and resolved this issue.
Regards.
Paul
Update History
Most Recent Update – 08:42 - 18th February 2020
Morning giffgaffers,
On the 10th February 2020 at 11:54am we experienced a significant slow down of the community when attempting to merge or split any community threads (for example, if a member posted on an older thread or if a member posted a duplicate thread for the same issue), members may have seen a "Loading" page or an error screen during this time.
As a precaution our Platform Team removed that functionality (from the educators tools) whilst they investigated this issue and to safeguard the stability of the community.
Our Platform team were able to restore the split thread function for the educators at approx 14:10pm on the 11th February 2020.
Our platform team has worked hard to identify the issue and resolve this and can confirm that our educator team now has the functionality back to merge threads (as appropriate). We are actively working through the backlog of merges and should be back to normal by the end of today.
We would like to thank our members for their continued patience whilst we investigated and resolved this issue.
Regards.
Paul
Update – 12:09 - 11th February 2020
Afternoon giffgaffers,
At approx 11:54am on the 10th February we experienced a significant slow down of the community when attempting to merge or split any community threads (for example, if a member posted on an older thread or if a member posted a duplicate thread for the same issue), members may have seen a "Loading" page or an error screen during this time.
As a precaution our Platform Team removed that functionality (from the educators tools) whilst they investigated this issue and to safeguard the stability of the community.
Our Platform team were able to restore the split thread function for the educators at approx 14:10pm yesterday.
At this time the educator team is unable to merge any threads on the community whilst our Platform team identify & resolve the original issue causing the slow down of the community.
Any content report that we receive relating to a possible merger will remain in a backlog until this issue has been resolved. We would like to apologise to our members for any inconvenience that this may cause and thank members for their patience whilst we resolve this issue.
We will keep you informed of our progress on this thread.
Regards.
Paul
