| Service | Status |
|---|
| Managing Phone Loan Payments | ✅Available |
| giffgaff website & community login | ✅Available |
| Amending payment details, recurring goodybag and auto top up settings | ✅Available |
| Adding credit / purchasing goodybags (via website & 43430) | ✅Available |
| Calls, texts & data | ✅Available |
Summary
We are currently seeing members have issues managing their phone loan payments. Members who navigate to the 'Manage my payments' section are seeing an error message. We are currently investigating the issues and will update here.
Most Recent Update – 17:00 Wednesday 12th February 2020
Hi folks,
We noticed that members wanting to manage their phone loans were having issues accessing the 'Manage my Payments' site. Our team have been hard at work getting this sorted and I am happy to say that this is now fixed.
We are very sorry for any inconvenience this may have caused and once again we thank you for your patience.
Cheers,
Sandy
Most Recent Update – 17:00 Wednesday 12th February 2020
Hi folks,
We noticed that members wanting to manage their phone loans were having issues accessing the 'Manage my Payments' site. Our team have been hard at work getting this sorted and I am happy to say that this is now fixed.
We are very sorry for any inconvenience this may have caused and once again we thank you for your patience.
Cheers,
Sandy
Update - 10:35 Wednesday 12th February 2020
Hi folks,
We have noticed that members who are trying to manage their phone loan payments are seeing the following error message: "Oops something went wrong. Please try again later" when attempting to access the page.
Members who wish to manage their phone loans will not be able to get access until our team have investigated a fix. We apologise for any inconvenience this has caused and we thank you for your patience with us.
Cheers,
Sandy
