I know people mean good in this community, helping out other members, having a nice chit chat and just in general making the place welcoming, which is truly fantastic, the way giffgaff should be. However, there is one thing that annoys me slightly, and that is those that sometimes copy and paste entire paragraphs.
I know this is their way of helping out which I respect, but I’ve even seen on occasions that it is even bothering other members now. I know It’s important on occasions to be thorough in the information you provide and pre written scripts are extremely useful to many people, me included.
But I guess the issue lies where an entire paragraph is seemingly copied and pasted from a script when half is irrelevant to the users question/s. These responses can often feel robotic and I guess sometimes overwhelming, which in my opinion is not a good thing, there is no real personality in the messages wrote. The giffgaff community is all about online social interaction between members with real meaning. If giffgaff did not have this proper interaction then they could easily have Bot Messengers and sometimes that’s what it feels like. Copying and pasting at times can work fantastic, but I think there’s a time and a place and at times it needs to be toned down in line with the question being asked. Sometimes people are posting irrelevant responses.
I’m not having a go at any members or the way they like to help people as everybody is different, it’s just my observation on the way the community sometimes is heading.
What’s people’s thoughts on this? Please try not to bite my head off, I just thought it’s worth a constructive discussion.