some of my posts showing as deleted instead of my username

shabazmoqsud

why are some of my posts showing as deleted instead of my username in the discussion below, i never did soft delete.

https://community.giffgaff.com/d/33067544-hydrocephalus-any-members

@ianmorland can you advise why thats happened.

haridus

shabazmoqsud why are some of my posts showing as deleted instead of my username in the discussion below, i never did soft delete.

It's a known common bug and a refresh solves the problem

https://community.giffgaff.com/d/33068528-poster-showing-as-deleted

chand311

shabazmoqsud its a bug and was also showing on my post, flagged up that post and one of agent told me to refresh the page and it disappeared after.

alex_w

shabazmoqsud Ian's been busy on some other work lately. Anyway: can confirm that what you're seeing from time to time is a known bug. It's also purely a display bug, which as others have noted you can rectify easily by simply refreshing the page. Except in rare circumstances, you'll be the only one seeing it at any given time and other members will be seeing your member name displayed correctly.

On the other matter of the Best Answers button ... we're investigating.

jason1973tess

haridus if I were you I'd check your emails just to make sure that they don't let you know via email if not contact an agent

shabazmoqsud

prescilla_g thank you, can you set post number 2 in this discussion by haridus as the best answer.

haridus

jason1973tess if I were you I'd check your emails just to make sure that they don't let you know via email if not contact an agent

Why and did you read the thread before replying?

kate1028

That happens to me loads too, but refreshing the page solves the problem - or at least it does for me !

shabazmoqsud

@prescilla_g you removed feedback tag and added help and support tag, ive got notification to set a best answer but i dont see the option to set a best answer not sure what to do can you help please?

jfc1951

shabazmoqsud ive got notification to set a best answer but i dont see the option to set a best answer not sure what to do can you help please?

Hi, I've seen a couple of posts this morning where members did not have the option to set a Best Answer, so there may be a glitch in the system.

I would try later unless a Service Update tells us of an ongoing issue at

https://community.giffgaff.com/t/service-updates

prescilla_g

shabazmoqsud Hi Shabaz,

That's odd. I'll have a chat with the team now and see what we can do about this.

I'll post an update once I get some more information - thanks for letting me know.

Prescilla

prescilla_g

shabazmoqsud Would it be possible to take a screenshot of what you can see currently? We're running some tests and we can still see the Best Answer button.

shabazmoqsud

prescilla_g ill take a screenshot but can you tell me where the best answer button is i thought it was under each post but cant see it. just to make you aware im using the giffgaff app on android.

shabazmoqsud

prescilla_g ive just checked on giffgaff website via chrome app and firefox app still cant see best answer button. could it be that my disscussion was moved from feedback to H&S section only certain sections have best answer option correct?

shabazmoqsud

prescilla_g please see my screenshot nowhere do i see best answer button not under each post, not if i click reply on individual posts and not an option at 3 dots at top of discussion.

prescilla_g

shabazmoqsud

Thank you for sending this screenshot. And just to confirm, you are 100% logged in at the time of posting too?

shabazmoqsud

prescilla_g yes definitely logged into my account and the community at the time of posting. as i cant set the best answer prescilla_g if i tell you the post i would like as best answer can you set it?

prescilla_g

shabazmoqsud

That's a good idea - I can set it for you whilst the team investigate the issue for you 🙂

prescilla_g

shabazmoqsud

All done for you. I will let you know once we get an update on the Best Answer issue for you 🙂

Have a lovely day and thanks for setting a Best Answer too. It means a lot to our members!

timwilliams25

This appears to be quite common across the forum. You are not alone.

prescilla_g

timwilliams25 If you have any examples of threads and a spare moment, it would be ace if you could PM them over to me. The more threads we have, the quicker we can get this fixed 🙂