| Service | Status |
|---|
| Creating a new or updating an agent case | ✅Available |
| Viewing existing agent cases | ✅Available |
| Community access | ✅Available |
Summary
We have been made aware of an issue affecting our "Ask an Agent" pages, currently members will be able to view existing cases but will be unable to respond or raise a new agent case. We are happy to say this issue is now resolved.
Most Recent Update – 13:08 14th February 2020
Hi folks,
Earlier on, we were made aware of an issue affecting our "Ask an Agent" pages. We are now happy to report that this issue is now resolved and that our members can now create an agent case.
Thank you all for your patience while the team tried to resolve this issue.
Dez
Update History
Most Recent Update – 13:08 14th February 2020
Hi folks,
Earlier on, we were made aware of an issue affecting our "Ask an Agent" pages. We are now happy to report that this issue is now resolved and that our members can now create an agent case.
Thank you all for your patience while the team tried to resolve this issue.
Dez
Most Recent Update – 11:20 14th February 2020
Hi folks,
We have been made aware of an issue affecting our "Ask an Agent" pages, currently members will be able to view existing cases but will be unable to respond or raise a new agent case. We are currently investigating this issue as a priority.
We are receiving reports that using mobile data or domestic wi-fi is allowing access to the agent pages but this is intermittent and not so in all cases.
If you already have an existing open case with our agent team you will still be able to view responses but will be unable to update the case with new information - https://www.giffgaff.com/support/questions
Please pop on over to our help & support forum where our helpers will guide you in the right direction.
We apologise for any inconvenience this may cause and thank members for their patience whilst we investigate & resolve this issue.
Regards.
Dez
Most Recent Update – 11:13 14th February 2020
Hi folks,
We have been made aware of an issue affecting our "Ask an Agent" pages, currently members will be able to view existing cases but will be unable to respond or raise a new agent case. We are currently investigating this issue as a priority.
If you already have an existing open case with our agent team you will still be able to view responses but will be unable to update the case with new information - https://www.giffgaff.com/support/questions
Please pop on over to our help & support forum where our helpers will guide you in the right direction.
We apologise for any inconvenience this may cause and thank members for their patience whilst we investigate & resolve this issue.
Regards.
Dez
