Phone not working

chotgon

Hi there
I wanted to replace my SIM card cos sometimes my phone not operating properly.
but now my phone service barred
i can’t make phone call or receive calls and text.
what do I do to get it back normal

natty88

chotgon if you've followed this guide to

Sim swap please follow this guide to swap current number to new SIM card sim swap please don't top up only use activation code on new sim card

http://community.giffgaff.com/t5/giffgaff-Top-Tips/How-to-use-SIM-Swap/td-p/6885194

please
remember sim swaps cannot be done between 9.30pm and 4.30am also remember to restart phone after approximately 30mins

if you don't have a spare SIM pop into likes of pound land pound stretchers Tesco asda Sainsbury Argos Iceland heron foods Co up one stop or Mc colls buy new 3in1 SIM from around 79p then follow SIM swap link given restart phone

sloz

chotgon
Hi, can you see your number, balance and goodybag here
Http://giffgaff.com/dashboard

did you bar your sim and activated a replacement sim?

Can you call 1616 but not 43430?

once a replacement sim regains a signal, a barring of services is usually still present
(only a call to 443, 1616 plus a few free shortcode numbers will work)

This is usually removed automatically within 12 hours

If it isn't, contact an agent to remove the bar manually

https://support2.giffgaff.com/app/ask/SIM-and-number/Activating-my-replacement-SIM/form/

(if you've discarded the activation code just put in 6 zero,s)

Replies are found here
Http://giffgaff.com/support/questions

chotgon

sloz
hi there
thanks for that

I accidentally barred my phone

I haven’t got new sim card yet

how can I unbar the phone back again,

cos I can’t be without phone that long.

Thanks

sloz

chotgon
Are you sure you've barred your phone?
Can you call 1 1 1 and 1616?
If you can, you just have a barring of services, and follow the advice from my previous post

To unbar a phone, contact an agent here
https://support2.giffgaff.com/app/ask/My-account/Place-or-remove-an-IMEI-bar/form/

Dial *#06# to retrieve the 15 digit imei number

chotgon

thanks for responding

First of all I wanted to replace my SIM card cos I have bit of phone problems.

And when request new sim I accidentally hit the button to bar my phone
now I cannot recieve or call any number and text.

new sim coming 3 working days

i just want my phone up and running normal until SIM card comes.

how can do that

thanks

sloz

chotgon
so you barred your sim and phone?
How long ago did you do that?

And you haven't yet received the replacement sim?

On your my giffgaff page
Http://giffgaff.com/dashboard
Do you see JUST an activate sim button
with no order sim button?

What do you hear exactly when you call your number from another phone?