No network

sarahfaz

Hi I have no network and cannot make or receive calls. I have checked network coverage for the area and it is fine. the agents do not reply

eddiehk6

sarahfaz

If you’re experiencing an issue with signal, it can usually be narrowed down to a phone, SIM or local mast problem. Please try the following and report back:

Reboot your device
Network / mast issue
Try to verify with other local O2 / giffgaff users around you if they are experiencing similar problems.
SIM issue
Test your giffgaff SIM in another unlocked phone. If the same SIM exhibits similar issues in several devices, then it may be faulty. If you do not have a spare unactivated SIM, then order a new SIM here. You can then do a ‘SIM swap’ to transfer your existing phone number / goodybag / credit to this new SIM.
Phone issue
Test different known working SIMs in your phone. If all SIMs show signal issues in the same device, then there could be a potential problem with your handset.

stiglee3

sarahfaz

CHECK GUIDE to solve your problem and if not solved contact an AGENT, guide includes link to an AGENT, your problem will be sorted.

*** SIGNAL ISSUES ***
Check the network status and coverage>> https://www.giffgaff.com/coverage-and-servicein your area. There could be issues with a mast or poor coverage affecting your connection.

If there are no network problems by you, see if doing a manual roam helps as described here http://community.giffgaff.com/t5/Using-giffgaff/Force-the-change-of-SMS-settings/ta-p/4871794

Checking if your internet settings are correct?
You might need to tweak your APN settings to get the most from your data, here's how Internet settings https://www.giffgaff.com/help/articles/internet-apn-settings-guide

Network and service (useful information)
Link>> https://www.giffgaff.com/help/topics/network-and-service

NONE OF THE ABOVE
If none of the above has helped solving your issue, use link here to contact AGENT> https://support2.giffgaff.com/app/ask/Calls-texts-and-data/My-services-arent-working/form/
EXPLAIN PROBLEM EXPERIENCED IN BOX PROVIDED
AGENT will check your account for faults
Agents are available from 8am until 11pm Monday to Friday
8am to 10pm Saturday and Sunday

Check AGENTS response here
Agent Responses:https://giffgaff.com/support/questions