Data doesn't work.

charl15912

Hi ever since coming to giffgaff mine and my partners Internet doesn't work or is extremely slow. Not really happy with paying for something we're not even getting use out of. what do you suggest we do? Thanks.

stiglee3

charl15912

Hi, check guide to see if you can sort issue, if you still need help use link to contact an AGENT they will check for you. Let AGENT check and advise you what’s causing your problem.

Why is my data slow?
There’s a few reasons why your data could be slow.

Check the network status and coverage Link>> https://www.giffgaff.com/coverage-and-service in your area. There could be issues with a mast or poor coverage affecting your data speed.
Try turning your phone off and on again. Frustratingly, sometimes that’s all it takes.
If you’re on the Always On goodybag, check my giffgaff Link>> https://www.giffgaff.com/auth/login?redirect=%2Fdashboard to see if you’ve reached the full speed data limit.

MANUAL ROAM
This guide can help with refreshing your connection to the network which can help with calls, texts and data. LINK TO GUIDE>> https://community.giffgaff.com/t5/Using-giffgaff/Force-the-change-of-SMS-settings/ta-p/4871794

IF YOU STILL NEED HELP CONTACT AN AGENT
Direct link to ask an agent:
Link here>> https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Data-is-slow/form/
Give details of problems your having in BOX PROVIDED
Agents work from 8am until 11pm Monday to Friday
8am to 10pm Saturday and Sunday

Check AGENTS response here
Agent Responses:https://giffgaff.com/support/questions

beebeer

Have you checked your settings here https://www.giffgaff.com/help/articles/internet-apn-settings-guide