Hi, check guide to see if you can sort issue, if you still need help use link to contact an AGENT they will check for you. Let AGENT check and advise you what’s causing your problem.
Why is my data slow?
There’s a few reasons why your data could be slow.
This guide can help with refreshing your connection to the network which can help with calls, texts and data. LINK TO GUIDE>> https://community.giffgaff.com/t5/Using-giffgaff/Force-the-change-of-SMS-settings/ta-p/4871794
IF YOU STILL NEED HELP CONTACT AN AGENT
Direct link to ask an agent:
Link here>> https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Data-is-slow/form/
Give details of problems your having in BOX PROVIDED
Agents work from 8am until 11pm Monday to Friday
8am to 10pm Saturday and Sunday
Check AGENTS response here