robertwojdacki Hi there and thanks for your question. Need a different size Nano SIM? Not a problem... In the last few years, giffgaff have been supplying triple SIMs that fit into all modern phones. This means that you might be able to pop a different size Nano SIM out of your existing SIM (please see illustration below):
However… If you have an older giffgaff SIM card that doesn’t fit in your phone you can activate a new one and swap your number over. This is what's known as a SIM swap.
If you need a new giffgaff SIM card to allow you to perform a SIM Swap procedure, you can order one HERE, or you can buy a giffgaff SIM card from a nearby shop, supermarket or newsagent. Any giffgaff SIM will do the job. For example… Tesco, Asda, Iceland, Sainsburys, The Co-op, Home Bargains, B&M, Heron Foods, Martins/McColls all sell giffgaff SIM cards for £ 1 or less.
When you’ve obtained your new giffgaff SIM card, simply pop over to the SIM swap option within your profile settings to start the SIM swap procedure and activate your new SIM card. You'll be asked if you want to swap your current giffgaff number to the new SIM. Simply follow the steps displayed on-screen. There's no need to buy credit or another goodybag during the SIM Swap process.
Before you start your SIM Swap, please read the important notes below:
- Please make sure that you’re logged into your account first or you’ll be creating a new giffgaff account and your SIM Swap won’t work.
- It can take up to 24 hours for a SIM swap to complete (but it’s usually quicker). And you’ll lose service while it's processing.
- SIM swap is not available between 9.30pm and 4.30am.
- If you’ve recently requested to move your number to or from giffgaff, please don’t try to swap your SIM.
For more detailed information about SIM Swaps, please view giffgaff's SIM Swap Article. Thanks.