Goodybag doesn’t work

answeller

I bought a £10 goodybag yesterday. Unlimited texts and calls but I’m still losing money sending text messages. Any idea?

natty88

answeller double check exactly what you bought here

Check all payments made https://www.giffgaff.com/orders/history

Does it show 1x goodybag purchased or 1x top ups

If top ups remember that credit must be exchanged for goodybag here

buy from credit

https://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-with-my-existing-credit/ta-p/4101025

or call 43430 option two and follow prompts given to exchange credit/voucher for goody bag

also make sure recurring payments are switched of here

http://giffgaff.com/profile/payment-details

If not pay and Go rates of 15p per minute for UK calls 5p per text in UK and 5p per megabyte data usage in UK apply example ten pounds would only give you two hundred megabyte data usage in UK if you believe you've been charged incorrectly please inquire with the agents here about it

Agents as it's account related

please inquire with agents here

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/

allow up to a maximum of 24hrs for replies although usual time frame is 3to5 hrs

replies will show here when logged into your account

https://giffgaff.com/support/questions

Agents start work at 8am until 11pm daily

Remember card payments can take up to 5 working days to show in bank account again

mintedgaffer

answeller

You may have lost the credit when doing the goodybag purchase, no help this time but you can buy a goodybag without topping up

Just select any of the payment methods, including top up voucher

netfax

answeller Hi there. Is this for all texts or just some? Perhaps your phone is converting them into MMS messages which aren't included in your Goodybag?

Please take a look at your Recent Usage Statement as this should show how your credit has been used. Please note that the information displayed is up-to-date as of the end of the day before yesterday. Any transactions/usage made yesterday will show on this page from 8am tomorrow and today’s usage will appear from 8am the day after tomorrow.

If you’ve bought a goodybag and it’s active on your account, please switch your device off and back on again, as that should make your goodybag kick-in correctly and be used for standard UK text messages.

As for the top-up credit that has been used instead of your goodybag plan (if you find that normal texts have been deducted from your credit balance in error), please raise an agent case and they’ll look into this for you. It can take up to 24 hours for a giffgaff agent to reply.

Agent replies can be viewed on your within the messages section of your account dashboard.

Thanks.

bentnose

answeller
check that you have actually bought a goodybag and not just credit here
https://www.giffgaff.com/orders/history

answeller

natty88 14.02.2020 1 x goodybag , £10 , order delivered. I always check before posting. I bought it around 7pm yesterday. First top up £10 and then bought a goodybag of £10. After top up yesterday I had like around £11,86 and after I bought the goodybag and I sent two or three messages they dropped to around £11,06 maybe even below can’t check right now but it shows me it takes money from my top up every time I send message. Haven’t tried calls yet.

natty88

answeller if you have been charged incorrectly please inquire with agents about it here

Agents as it's account related

please inquire with agents here

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/

allow up to a maximum of 24hrs for replies although usual time frame is 3to5 hrs

replies will show here when logged into your account

https://giffgaff.com/support/questions

Agents start work at 8am until 11pm daily

Remember card payments can take up to 5 working days to show in bank account again

Also remember not all services are included in goodybags allowance as shown here could that explain why you where charged

things not included in goody bags allowances

https://community.giffgaff.com/t5/Learning-and-giffgaffer-articles/Inclusive-and-non-inclusive-calls-texts-and-services/ta-p/15867045
Also are you in UK or overseas a.t moment

If overseas in Europe check and

try all that applies to you here please

If sim was activated outside UK you'll get 14days Grace of usage on goody bags

If sim was used for a few weeks in UK prior to going overseas you'll get this

Remember you only get 63 days maximum usage on goody bags roaming within any 4-month period.

Try this handy guide to using giffgaff overseas.

Make sure you have a live goody bag or credit allowance left via here - https://giffgaff.com/dashboard

Double check roaming is enabled via here - https://giffgaff.com/profile/details#rlah

Make sure all toggles relating to roaming are set to ON - https://giffgaff.com/call-services

Try what's called a manual roam as explained here -https://giffgaff.com/help/articles/how-to-perform-a-manual-roam

Check this guide to using giffgaff overseas - http://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931

Double check your settings APN settings in this guide -
settings try here please

https://giffgaff.com/help/articles/internet-apn-settings-guide

Or
manual settings could you try this guide via your mobile data settings an select add new apn or edit a prestored one EG 02 then enter these Connection Name: giffgaff
APN: giffgaff.com
Proxy: Not set
Port: Not Set
Username: giffgaff
Password: [leave blank]
Server: Not set
MMSC: http://mmsc.media messaging.co.uk:8 002
MMS proxy: 82.132.254.1
MMS port: 8080
MCC: 234
MNC: 10
Authentication Type:"PAP or CHAP"
APN type: default,supl,mms
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: IMSI
MVNO value: 23410x also remember to click save once you have entered these setting an restart phone

Check out the fair usage guide - https://giffgaff.com/fair-usage-while-roaming