Cancel account

tiven30

Hi can I cancel this account and put the good bag on to my other number

padiho

tiven30 you can’t transfer anything from one account to the other. If you have inadvertently set up a second account that you don’t want then contact an agent here https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-purchase/form/

netfax

tiven30 Hi there. Nothing is transferable between giffgaff accounts I'm afraid.

I notice that you have created this account today. From the moment you activate your SIM, you have 14 days to try out giffgaff’s service and let them know if you want to cancel your registration to giffgaff. This is called the cancellation period.

Please note that goodybags purchased as part of a phone order are not refundable unless the complete order (i.e. the phone purchase) is cancelled.

You can cancel your order by contacting giffgaff on this page.

All the detailed information you need can be viewed on giffgaff's cancellation article. Thanks.

bentnose

tiven30
How do I cancel my giffgaff account?
Just turn off your recurring goodybag, if you have one. Your account will be automatically cancelled after 6 months of inactivity.

To cancel your account and mobile number, you can request a STAC code which is valid for 30 days. Give the code to your new network and they’ll cancel the account for you
If you want to keep your mobile number when leaving giffgaff, you'll need a PAC code. Give the code to your new network and they’ll cancel the account for you. And then bring over your number to their network

mr2ra44

Sorry you aren't able to transfer credit and goodybags to another account.