mms not working despite updating APN settings

ceciliay

Hello :-) My mms stopped working yesterday. I have updated my APN settings but still not sending. Am receiving the error message: "Message not sent: service not activated on network." Thanks, in advance, for help.

clikasarus

ceciliay

Welcome to giffgaff and the community

You can check here to see if there is any mast problems in your area here

https://giffgaff.com/coverage-and-service

then If the phone signal is good and you are still experiencing problems you can try doing a manual roam.

https://community.giffgaff.com/t5/Tips-Guides/Manual-Roam/m-p/3345471

Or here

http://community.giffgaff.com/t5/Using-giffgaff/Force-the-change-of-SMS-settings/ta-p/4871794

I would also try taking out your sim out and trying it in a friend / family members phone that is unlocked and working to establish weather or not it is the sim

I hope this helps👍🏻

persco

ceciliay Hello :-) My mms stopped working yesterday. I have updated my APN settings but still not sending. Am receiving the error message: "Message not sent: service not activated on network." Thanks, in advance, for help.

Hi @ceciliay How about normal browsing and calls? Are those services working fine?

Some people have mentioned it worked when they actually deleted all APN profiles off their phone and added a new giffgaff one instead of amending an existing profile so try that.

First make sure you have an up to date operating system on your Android and go into settings-connections-mobile networks-access point names and click on giffgaff and tap discard. Also remove any other APN profiles there then start afresh following this guide

https://giffgaff.com/help/articles/internet-apn-settings-guide

Also, you need airtime credit for picture messages as it costs 30p to send and free to receive but you need airtime credit. You can’t use Goodybags.

Reboot your phone after and check your browsing is fine first and try sending MMS again.

Hope this helps. Let us know if you need further help with this.

netfax

ceciliay Hi there. MMS Messages require credit top-up to send, as they’re not included in goodybag plans. The current price for MMS messages is 16p each. That's right... You'll also need the correct giffgaff MMS message settings saved on your phone. Your MMS message must not exceed 300KB in size or it won't send.

Article: Why won't my MMS message send?

If you have credit and settings are correct, please switch your phone OFF and back ON again and try to send your MMS again. Hopefully that'll work for you.

Failing that, please raise an agent case and they'll look into the issue for you.

Please allow agents 24 hours to reply (average response time is around 6 hours). Agents work from 8.00AM until 11.00PM, even at the weekend. Agent replies can be viewed on the Messages Section of your account dashboard.

Thanks.

maousama

ceciliay Maybe you don't have sufficient credit. Mms aren't included in goodybag allowances. Mms requires credit and cost 16p per mms.

djbonner07

ceciliay >>>

Sending MMS

Note: Just incase you didn't know, MMS are not included in any goodybags. Sending MMS will be charged from your airtime balance, 16p per MMS sent.

MMS Picture Messaging Settings

Try these settings in the link below and have a good look through the replies what other members have left for other possible solutions or fixes

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/giffgaff-MMS-Setup/m-p/7017742

andyarmstrong29

Do you have any credit? They aren't included in your goodybag

pauldv64_4

My MMS texts won't send any more following a recent update of Android.
I've tried all of the options outlined above, but texts still refuse to send, resulting in a message saying "Network error occurred".

To be clear, I have:

Checked I'm in credit.
Amended the settings according to the guide.
APN won't save (required "default" to be added to APN Type, doesn't like just "mms").
Added "default" to APN type to allow settings to be saved.
Rebooted the phone.
Still errors.
Deleted all secondary access point names.
Added a new APN with recommended settings (again having to add "default" to APN type...your instructions appear to be wrong).
Rebooted the phone.
Still errors.

My phone is a Samsung Galaxy S9. Android version 10.

Many thanks,
Paul

pauldv64_4

maousama
Thankyou for the reply, but I do wish people trying to help would actually read what people have already written!

I have sufficient credit.

maousama

pauldv64_4 I was replying to ceciliay.