| Service | Status |
|---|
| 2G, 3G & 4G Voice & Data Services - Stoke on Trent | ✅Available |
| 2G, 3G, 4G Voice & Data Services - all other areas | ✅Available |
| All other giffgaff services | ✅Available |
Summary
We have been made aware of an issue affecting 2G, 3G & 4G services within the Stoke on Trent area, It would appear that 52 mast sites within this area were affected and members experienced an intermittent service depending on their location when using voice & data services Our engineers have now resolved this issue.
Most Recent Update – 16:45 19th February 2020
Evening all,
We have now been informed that the engineers working on this issue have now successfully isolated the issue and implemented a fix.
If this is affecting you then try restarting your phone which will allow it to reconnect to the network.
Again we would like to thank members for their continued patience and apologise for any inconvenience caused.
Regards.
Dez
Update History
Most Recent Update – 16:45 19th February 2020
Evening all,
We have now been informed that the engineers working on this issue have now successfully isolated the issue and implemented a fix.
If this is affecting you then try restarting your phone which will allow it to reconnect to the network.
Again we would like to thank members for their continued patience and apologise for any inconvenience caused.
Regards.
Dez
Most Recent Update – 12:33 19th February 2020
Afternoon all,
Some positive news, Our engineers are working hard to restore services in the affected area of Stoke on Trent. So far our engineers have started to make some progress which has seen a small improvement to some affected members.
Again we would like to thank members for their continued patience and apologise for any inconvenience caused.
Please Note: Calls to emergency services (999 calls) will still be available within Stoke on Trent area should a member need to make an emergency call.
Regards.
Paul
Update – 08:07 19th February 2020
Morning giffgaffers,
We have been made aware of an issue affecting 2G, 3G & 4G services within the Stoke on Trent area, It would appear that 52 mast sites within this area is affected and members may experience an Intermittent service depending on your location when using voice & data services whilst our engineers work on resolving this issue..
Our engineers are working hard to resolve this issue as a priority & we apologise for any inconvenience this may cause & thank members for their patience.
Please Note: Calls to emergency services (999 calls) will still be available within Stoke on Trent area should a member need to make an emergency call.
Regards.
Paul
