| Service | Status |
|---|
| 4G access in London areas | ✅ Restored |
| 2G/3G access in London areas | ✅Available |
| 2G/3G/4G access in rest of the UK | ✅Available |
| Activations / SIM swaps | ✅Available |
| Adding credit / purchasing goodybags (via website & 43430) | ✅Available |
Summary
This morning (approx 10:00am) members in the London area may have experienced issues getting access to 4G. This should now be fixed and member should now be able to connect to 4G as normal, 2G and 3G were unaffected.
Most Recent Update – 13:17 Friday 21st February 2019
Hi folks,
Earlier today (21st February 2019), members in the London area may have experienced issues connecting to 4G signals. This has now been fixed and members should now be able to connect to 4G signals as normal. 3G and 2G signals were unaffected but 4G signal coverage in the London may have been reduced and accessible to members in affected areas.
No other areas in the UK were affected by this issue and you should be able to connect as normal to 4G, 3G and 2G. To double check that there are no local issues affecting your signal, please check out our coverage checker here.
We are sorry for any inconvenience this may have caused and we thank you for your patience.
Sandy
Most Recent Update – 13:17 Friday 21st February 2019
Hi folks,
Earlier today (21st February 2019), members in the London area may have experienced issues connecting to 4G signals. This has now been fixed and members should now be able to connect to 4G signals as normal. 3G and 2G signals were unaffected but 4G signal coverage in the London may have been reduced and accessible to members in affected areas.
No other areas in the UK were affected by this issue and you should be able to connect as normal to 4G, 3G and 2G. To double check that there are no local issues affecting your signal, please check out our coverage checker here.
We are sorry for any inconvenience this may have caused and we thank you for your patience.
Sandy
