Green dot

joanne56379

Why does my profile picture have the ‘ I’m on line ‘ green dot next to it even though I’ve turned it off in my settings?

natty88

joanne56379 everyone's does for some reason

cemor32

joanne56379 We all do. I guess giffgaff wants other users to know when you are online, similar to WhatsApp.

I also have turned it off in my settings but it still appears.

mrjeeves

Let me test this...

joanne56379

There's no issue.

It only shows for yourself. If you turn off that setting, then open an incognito window with CTRL + SHIFT + N, and head to https://community.giffgaff.com/u/joanne56379, you won't see the green dot next to your name. If you switch the option back on and refresh that incognito window, you will see the dot reappear.

See it in action below. Left is from another user/not logged in. Right is me logged in.

If you still need help, make sure you click the Reply button next to my message so I get notified about your message.

Thanks,
David

endorphin

joanne56379 you need to disable the "Allow others to see when I'm online" setting at the bottom of the settings page here

williamwalker

joanne56379
Actually looking at your post there is no green dot there now.
I found with this new platform you've literally got to go in & yourself out.
At least it's better than the old platform when you were signed out every few minutes. 👍

stephenpperry

joanne56379 if you’ve turned it off the dot will show but only you will be able to see it

matthewhill1996

That's a good point!

joanne56379

You both have it but others don’t , where are we going wrong lol 😂

natty88

joanne56379 I've tried always in settings it's still not switching of so looks like a glitch with the switch again

mrsgrowler

cemor32
Well it will as you are on line and you are looking at your account.

As mrjeeves has demonstrated for @joanne56379 when you have the Privacy button set to hide the fact that you are on line you will always see the green dot but no one else will.

This is always an issue with any account based system -when logged in as you, you can only “see yourself” you can’t “see your self as others see you”.

If you log in as you and then log in as someone else in a different window you will then be able to see how you appear to others.

joanne56379

endorphin
that is what I did but it still shows . It’s not a big issue but was just wondering why it didn’t work . Thanks .

joanne56379

thanks for everyone’s answers , I guess it was me just not understanding how it works lol

mrsgrowler

joanne56379
If you are on line now - it is currently 12.57 Sunday 23/2. - then it is working as your name is not showing a green dot!

joanne56379

mrsgrowler I wasn’t on line then but thanks anyway .

jfc1951

joanne56379 I wasn’t on line then but thanks anyway .

Hi, I can see that you are now online (green dot showing).

I have my setting to not show when I am online and when I checked earlier it seemed to be working ... am I showing a green dot?

mrsgrowler

jfc1951
Safly yes!

Oops that sounds rude I mean Yes you are showing. a green dot but if you shouldn’t be then all is not well with the system.

OK everybody back to the drawing board!

joanne56379

jfc1951 yes you are ! It’s all very confusing lol

jfc1951

mrsgrowler Safly yes!

Oops that sounds rude I mean Yes you are showing. a green dot but if you shouldn’t be then all is not well with the system.

OK everybody back to the drawing board!

Thanks for that Mrs G. 😁

You, too, are showing online. I hope that is how it should be.

jfc1951

mrsgrowler

Hi again, having gone to a different device (while remaining online here) and looked at this thread without logging in, I do not have a green dot, but you do!

Hmmmm, so the system is not hiding the "online status" from members who are logged in, just from those looking from the outside world.

mrsgrowler

jfc1951
Indeed it is thank you kindly!

mrsgrowler

jfc1951

So the thick plottens!

I think at this point I will do the sensible thing and retire gracefully from the discussion on the grounds that when I joined in I thought I knew what I was talking about but now..... well I have not the faintest idea what the heck is going on! 🤪
.
Maybe someone who knows how giffgaff’s forums are configured will be able to enlighten is all?
And at least they’ll know when I’m online if they decide to post it here 😋

jfc1951

joanne56379

Thanks for the confirmation.

I've raised it here https://community.giffgaff.com/d/33079601-online-status-showing-despite-off-in-privacy-settings