Online status showing despite OFF in Privacy settings

Arising from https://community.giffgaff.com/d/33079384-green-dot/ It appears that when one sets OFF, in Privacy settings, "Allow others to see when I am onl...

jfc1951 · 2020-02-23T17:51:33+00:00

Arising from https://community.giffgaff.com/d/33079384-green-dot/ It appears that when one sets OFF, in Privacy settings, "Allow others to see when I am onl...

Online status showing despite OFF in Privacy settings

mrjeeves

jfc1951

The feature works fine on my local Flarum installation, indicating this could be a giffgaff specific problem.

jfc1951

mrjeeves The feature works fine on my local Flarum installation, indicating this could be a giffgaff specific problem.

Hi, thanks for that additional piece of diagnostic info. Hopefully it will help giffgaff resolve the issue.

jfc1951

I'm surprised that there has not, yet, been a response to the issue raised.

Perhaps my fault for not tagging someone so, here goes, @ianmorland

Sorry if I am not following the correct protocol, but I don't know what it is.

endorphin

jfc1951 Sorry if I am not following the correct protocol, but I don't know what it is.

You don't need to tag anyone, just post your feedback in the forum. Someone may, or may not, eventually get around to it depending on how severe the problem is. It's not a quick process!

mrjeeves

jfc1951 endorphin

I see both of you as online (not sure what your settings are, though).

endorphin

mrjeeves I see both of you as online (not sure what your settings are, though).

Mine is:

🙁

jfc1951

mrjeeves I see both of you as online (not sure what your settings are, though).

Hi, my setting is supposed not to show me as online!

Thanks for confirmation that the problem persists 👍

mrjeeves

endorphin

Rip...

My test on my local Flarum only did it between a logged in user and guest. I'll have to retest now.

mrjeeves

endorphin Just retested and it seems that it works fine on my local Flarum installation, even between two logged in users.

We'll have to wait for Ian to get back to us on this, then.

endorphin

mrjeeves it works fine on my local Flarum installation

Well at least you're sorted! 😃

mrjeeves

jfc1951 endorphin

I know that there are usually some account settings (like change password) on Flarum, but the team have set it up to manually remove those buttons (because all that's handles on the giffgaff site). It's possible they might have also inadvertently broken the privacy option, but I doubt it.

jfc1951

mrjeeves It's possible they might have also inadvertently broken the privacy option, but I doubt it.

Hopefully all will be revealed when the thread receives a response from those in the know 🤞

endorphin

mrjeeves It's possible they might have also inadvertently broken the privacy option, but I doubt it.

Well something has broken it! 😮

I'm not particularly fussed, I'll just log out instead! 😃

kate1028

I wondered about that too jfc1951 - I have mine switched off, but I wondered if even though I could see the green dot showing I was on line, maybe others couldn't. It now appears they probably can ! Not a big deal, but it shouldn't be that way.

jfc1951

kate1028 even though I could see the green dot showing I was on line, maybe others couldn't.

That is how it is supposed to be, one sees one's own status, but others should not!

i.e. the system is bust!

EDIT now that the issue has been resolved, I realise that what I said above is not correct.

One should not appear online to anyone, not even one's self.

ianmorland

Thanks for reporting this jfc1951

We'll look into this in due course (we're a little snowed under at the moment), and let you know once it's resolved

jfc1951

alex_w ianmorland

Thanks for the prompt action.

alex_w

Small permissions setting issue, should now be resolved.

davidevans0000

alex_w thanks and it's working for me.