| Service | Status |
|---|
| giffgaff website | ✅ Available |
| Phone, goodybag and credit purchases | ✅ Available |
| Activations and SIM orders | ✅ Available |
| Number transfer through 43431 | ✅ Available |
| Number transfer through 65075 | ✅ Available |
| Scheduled recurring goodybag purchases | ✅ Available |
| giffgaff community | ✅ Available |
| giffgaff mobile service | ✅ Available |
Summary
We had a short maintenance planned between 00:01am and 03:00am on February 25th to allow for the release of our new goodybags. Due to an issue with upgrading one of the systems, we extended the maintenance window, and the website became available at 5:20am, and the app at 5:42am. The new goodybags are now available for anyone who makes a purchase or recurs their goodybag after the change.
Most Recent Update – 09:49 - 25 Feb 2020
Hi folks, thanks for all your patience on this. As you may have seen from Piet earlier, we've now completed this maintenance and you should be able to top up and add goodybags as usual. Anyone buying a goodybag from now onwards will be able to benefit from the new allowances.
Unfortunately last night as we approached the end of the maintenance window, we had to extend it by a couple of hours. This is because one of the systems that we needed to update needed an upgrade that took longer than we were expecting. I'd like to add my apologies as well to those of you had had trouble overnight - if you need to now, you should be able to top up or buy a goodybag as normal.
Thanks,
Will
Update History
16:00 24 Feb 2020
Hi folks,
In anticipation of the new goodybags launching this week, the team will be doing some maintenance on the website starting at 00:01am on February 25th, scheduled to finish by 03:00am. During this time, anything you usually use the website for will be unavailable, such as managing your account or making a purchase.
The new goodybags will be fully available from February 26th. If you have a goodybag recurring tonight, it will go through as normal, with the pre-change allowances. We'll also be changing the pricing page for PAYG prices a little earlier than they'll be charged. Here's a brief rundown of the changes:
| Date/Time | Change |
|---|
| 25 Feb, 00:01am-03:00am | Maintenance to prepare for new goodybags |
| 25 Feb | Goodybags available for manual purchase |
| 25 Feb, afternoon | PAYG prices page updated (but we'll still be charging the current prices until midnight) |
| 26 Feb, 00:01am | New goodybags recur |
| 26 Feb, 00:01am | New PAYG prices come into effect |
After the change, you should be able to see the new allowances on the buy page. If you recur your goodybags, then it may take a few hours to update your dashboard to show the correct allowances for your next goodybag, but that will happen before the day is out. If you use the beta app, you may not immediately see the new allowances, but the existing app will update around the same time.
Thanks for your patience, everyone, and hope you're looking forward to the new goodybags.
Will
Update - 05:22 - 25 Feb 2020
Good Morning y'all...
It's Pieter here from the Ops team. Really sorry for not getting back to you earlier but we had to extend the outage window due to some gremlins casing issues after we made the changes for the new snazzy goodybags.
We have all hands-on deck to look at the issues and will remove the site from outage as soon as we have sorted the issues.
I have just popped into the thread to give you a quick update and will not be replying to any messages.
Once again, apologies for causing any of you folks issues during the planned change.
Cheers
Piet
Update - 05:30 - 25 Feb 2020
Just as I was posting the previous message, our Technical team advised that we have now gone live with our new goodybags on the website.
We are still working on the goodybag changes for the “my giffgaff app” and will make the changes live as soon as possible.
Cheers
Piet
Update - 09:49 - 25 Feb 2020
Hi folks, thanks for all your patience on this. As you may have seen from Piet earlier, we've now completed this maintenance and you should be able to top up and add goodybags as usual. Anyone buying a goodybag from now onwards will be able to benefit from the new allowances.
Unfortunately last night as we approached the end of the maintenance window, we had to extend it by a couple of hours. This is because one of the systems that we needed to update needed an upgrade that took longer than we were expecting. I'd like to add my apologies as well to those of you had had trouble overnight - if you need to now, you should be able to top up or buy a goodybag as normal.
Thanks,
Will
