| Service | Status |
|---|
| Phone repairs and returns | ✅Available |
| Community access | ✅Available |
Summary
We have been made aware of a situation where members who have purchased a handset and are trying to book a return or repair are unable to progress. I'm glad to say this is now resolved
Most Recent Update – 16:52 26th Feb 2020
Hi folks,
Earlier on we where made aware of a situation where members who had purchased a handset from us were unable to book a return or repair. I'm so glad to say that this issue is now resolved.
The team worked hard to implement a fix and we will continue to monitor this going forward. We do apologise for the inconvenience caused and thank you for your patience at this time.
Dez
Update History
Most Recent Update – 16:52 26th Feb 2020
Hi folks,
Earlier on we where made aware of a situation where members who had purchased a handset from us were unable to book a return or repair. I'm so glad to say that this issue is now resolved.
The team worked hard to implement a fix and we will continue to monitor this going forward. We do apologise for the inconvenience caused and thank you for your patience at this time.
Dez
Most Recent Update – 16:22 26th Feb 2020
Hi folks,
We have been made aware of a situation where members who have purchased a handset from us are unable to book a return or repair. Members can reach the page but are unable to progress and will get an error message once the process of returning the phone has been started.
For any member that might be close to their cut off for returns (21 day or 30 day) or close to their warranty period ending then we will honour the return if it arrives late due to this.
The team are currently looking into this and we will update you when we know more. We do apologise for this inconvenience and thank you for your patience at this time.
Dez
