Unable to load gif

sha_shah1

I am trying from yesterday to load a gif in my post but just getting error.its says not allowd to load this type of file.

jarzinio

sha_shah1
I had the same problem
Resolved it by using a different GIF

dtuxcomp

sha_shah1 Check the filesizes, I'd assume it's the same limit for gifs as it is for jpegs I think that's 5Mb

endorphin

sha_shah1 yep, it looks like (certain) gif's are not allowed @ianmorland !?

yvonnearmstrong

sha_shah1

Yes I've been getting the same message and it's strange as I've had no problem with uploading the the same gifs in the past week🙁

sha_shah1

dtuxcomp
All files size are in kbs and less then even 1mb .

harrrrrry

The same message is displayed for files that are too big, so try reducing the resolution.

endorphin

harrrrrry so try reducing the resolution.

I can't upload a gif that is only 12KB with a size of 233x200! 🙁

I think it's objecting to the file type.

weetinamc

for some reason i cant add images.tried on firefox and chrome
i have cleared cache and cookies
and just after i posted back it came
i feel an idiot now but here is what it looked like before

still getting that when trying to upload a gif file

guy_ow

weetinamc Thank's for flagging this up - this might be one more mention under the feedback tag, mind if I pop it over there?

What type of gif file are you trying to upload? Or are they now working?

wedgington

weetinamc yes I get an error and then a red box bottom left saying files of this type are not allowed 🙁 I do like a gif every now and then as well 😊

yvonnearmstrong

weetinamc

I've had the same problem uploading animated pictures and getting the same error message🙁but I've been up loading the same ones and had no bother and other people have posted the same

Yvonne

weetinamc

guy_ow gif files and any files with movement really.ok uploading jpg

harrrrrry

guy_ow might be one more mention under the feedback tag

There is a thread in feedback -- https://community.giffgaff.com/d/33081036-picture-uploading

sha_shah1

yvonnearmstrong
Yes i am trying the same gifs which was i used before but cant load them.

guy_ow

weetinamc I've popped your post as a new thread in the feedback board now btw 🙂

Hopefully one of the platform team may know a little more and can get back to us soon in that case.

wedgington

no gifs in giffgaff 😱

harrrrrry

Outlandish guess ...

the spelling censor has taken leave of its senses and is converting myfile.gif to myfile.giffgaff -- and then, myfile.giffgaff is not recognised as a valid image filetype.

OK, so it's unlikely that's what's happening, but it would be quite amusing if it was 😮

johnrooney80

I too encounter the red no go message..i like posting gifs too