Hi everyone, it’s Sean here. I’m the head of commercial partnerships at the gaff, and I’ve got a bit of news about our ‘Sell your phone’ feature.
We’ve been talking with our suppliers over the course of today, and to make sure that the ‘Sell your phone’ service is able to operate at the high standard you expect, we need to pause it until we’ve been able to resolve some issues.
This means that from this afternoon, you won’t be able to trade in a phone on giffgaff.com. You’ll still be able to buy new and refurbished phones, but you won’t be able to trade in your old ones.
Sorry for the inconvenience, all, we’ll do what we can to get this sorted.
Update: Hi all, I’ve been following along with your replies since Friday, and I want to thank you for all your feedback over the weekend. I’m in conversation with our supplier to solve these issues that some of you have been experiencing. Either myself or Will will update you as soon as we can.
Update: Hi all, I've given a further update below.
Update: We've now been able to turn on some features for members who were already in the process of selling a phone when we paused. There's more information in my update here.