We’re pausing ‘Sell your phone’

Hi everyone, I’d like to give you an update on the Sell my phone service. Over the last few weeks, we’ve been listening to your feedback and trying to find...

kashwell · 2020-03-06T17:29:00+00:00

Hi everyone, I’d like to give you an update on the Sell my phone service. Over the last few weeks, we’ve been listening to your feedback and trying to find...

We’re pausing ‘Sell your phone’

kk703

conordev Same for me

pag7

conordev same for me I've gone into payments on my account and my details have disappeared all of a sudden but luckily I've kept the emails

steculkin

Where’s my money? It’s 2020, no payment takes that long

moham7867

Having the same issue. Was told that I would receive payment today but still nothing. Hopefully I get my payment soon

t_will

Hi folks, I'm sorry to see some of you haven't yet received your funds for selling your phone. If it's past the point where you'd expect to see it in your account and your bank isn't flagging it as in progress, please make sure to get in touch with our team, who'll look into it for you.

For those of you who are having issues seeing your sales, that's because of the way that we've had to turn off the feature I'm afraid. Don't worry, we still have all that info and it shouldn't affect your sale.

pag7

t_will I have been in touch and they say they have no information about me selling a phone luckily I have saved my emails for when I go trading standards Monday morning

steculkin

t_will I’ve had no reply. Stop arsing around and send the money over, Christ

joyce215ex

t_will I got in touch with your team who offer no help and keep closing the conversation. Im still waiting on my payment

mimijones28

t_will I’ve done this but just get a generic ‘you’ll have it soon’ response. Imagine if all your customers used the same excuse when their bills came!!!

formulaone

I'm sure it'll be up and running again shortly guys, once the issues have been successfully resolved. Good luck all at giffgaff HQ on getting things sorted. 🙂

fabiyes

kashwell hope it gets sorted soon

persco

This is the second time this has been paused if I remember correctly. Surely something isn’t right.

Glad to hear this pause and review. Some of the quotes I have seen on here and Twitter were beyond belief. Glad giffgaff is looking into the whole sell your phone service.

david95218

persco I sent in my iPhone 7 which was in perfect condition the original quote was £115 but after they apparently looked at it the revised quote was £17 because apparently their was white spots on the lcd screen, which is bull because it lived in a case with a tempered screen protector and has never been dropped. Of course I refused the revised quote.

raza60

Hi, I have not yet received payment for the phone I sold the due date was 06/3/2020.
Would appreciate if payment is processed today .
Thank you

d4vidgill

raza60

contact me on:

I would like to chat with you and share my issues, as I am going through trading standards about this.

mrbergstrom1967

Good Evening @kashwell

Thank you for the update its really appreciated.

nowyuseeme

kashwell I am waiting for payment... i contacted support... nothing. No money. No phone.

send me my phone back. This is ridiculous.

steculkin

What’s with all the boot licking bots in the comments? Suspicious.

nashifins

I want to refuse my quote, please send my phone back

david95218

I refused my ridiculous quote this morning when do I get my phone back? I have all the emails and screenshots in case I don’t get it back.

jaymailsays

solvbb
giffgaff paused the sell my phone, once before, way back in 2018 and then reinstated it some time later, until tonight.
https://community.giffgaff.com/d/33085495-we-re-pausing-sell-your-phone

The following post is an example member's complaint posted on that thread today.

david95218 I sent in my iPhone 7 which was in perfect condition the original quote was £115 but after they apparently looked at it the revised quote was £17 because apparently their was white spots on the lcd screen, which is bull because it lived in a case with a tempered screen protector and has never been dropped. Of course I refused the revised quote.

vicxx18

david95218 they have said the exact same thing to me and mine was perfect condition and they offered me the same prices as you for the same phone? I refused the payment and asked for it to be sent back last Monday? And guess what still haven’t received it 😡

pleasedtohelp1

david95218 I'm in the same boat. Same phone, same excuses of white spots. Got a 27.75 revised price. I don't want to sell it but I can't through my account and it keeps redirecting to this stupid forum.

emmerer

david95218

They have done exactly the same to me... iPhone 7 quoted at £135 and reduced to £18 due to apparent white spots. This phone has always had a glass screen protector - and has never had this issue! Utter con!

liamchapman58

I have sent my phone to you via tracked Royal Mail service (delivery confirmed at giffgaff). I expect that you will immediately return my phone, or pay me by the date previously stated on your email (today).

Please advise next steps, or contact information to follow this up.

guy_ow

Evening liamchapman58 if you have already sent your phone in, then everything should go ahead as planned within the email you have had already.

Hello madsmike This should still be fine to go ahead with if you wish to. The sale should continue as normal as it was booked prior to us pausing the 'Sell your phone' feature, however if you wish to change your mind then you are more than welcome to 🙂

madsmike

Hi,
I have booked to send my phone in, its packaged and ready to go tomorrow morning. can you pls confirm its still okay to send?
thanks

pag7

madsmike don't send seems its a scam they take your phone and don't pay you