[Resolved] Log in issue for some members 7th March 2020

_kara_

Service	Status
Access to giffgaff.com	✅ Available
All other services	✅Available

Summary

We have been made aware that some members may have experienced an issue when trying to log in into their account between 09:03 and 11:03 this morning. They would have been presented with an error message and not a successful log in page. This has now been resolved.

Most Recent Update – 16:50 7th March 2020

Hi folks,

We do apologise to anyone who was inconvenienced by this,

Kara

dez_d

Most Recent Update – 16:50 7th March 2020

Hi folks,

We do apologise to anyone who was inconvenienced by this,

Dez

andyxhill

Many thanks

harrrrrry

andyxhill

Yes, if you have less than 100MB of data remaining, you will be able to start the goodybag early.

You'll find the option to do that at https://www.giffgaff.com/dashboard

The new goodybag will completely replace, not add to, your current goodybag, and will last a full month.

But if you have more than that, you will have to wait until it has less than 100MB left (or, waste some of it if you specifically want to start it sooner.

fay2020

Many thanks